Fernando Smith's Resume

  FERNANDO A. SMITH  

     
OBJECTIVE
To obtain a position in the Management Information Systems field or a related  industry.

WORK HISTORY

Reynolds & Reynolds Company 

Support Consultant- Intellipath Frontline                                               June 2002 -- Present

Telephonic Support for Customers, Consultants, and Field Representatives using Server Based Forms Printing at Automotive Dealership

Keybank Corporation 

ATM Support Technician                                                     Jan 2001 – June 2002

Monitoring of nationwide ATM network of approx. 2600 terminals. Dispatching and scheduling of regular and emergency maintenance. Branch and Vendor maintenance support. Internal/external Customer Service. Design and utilizing of reports. Utilization and maintenance of existing reports/databases.

Dayton Metropolitan YMCA, Downtown Branch

Membership Services Director,                                                 Apr 2000- Nov 2000

Supervision of Membership Services Staff (front desk, babysitting service, foodservice); Maintaining membership system, Collections; operating and maintaining scholarship program; creating and maintaining corporate memberships.

MC Sports

Assistant Manager,                                                                   Aug 1999-April 2000

Retail Management, Supervision, Employment Interviewing and evaluation, Merchandising, Customer Service, inventory tracking and receiving, payroll scheduling, light maintenance.

Sears, Roebuck & Co.

Outlet Store Manager,                                                              Jul 1998 – Aug 1999

Asset Protection Agent,                                                            Mar 1995 – Aug 1999
Retail Sales Associate,                                                             May 1992 - Mar 1995

Retail Management, Supervision, Employment Interviewing and evaluation, Merchandising, Customer Service, inventory tracking, and recovery payroll scheduling. Designing and utilizing reports; Retail Loss Prevention asset tracking and recovery safety management, loss collection, store security Men’s & Children’s Furnishings: sales, customer service, stock replenishment, warehouse maintenance, warehouse and sales floor renovation, Light maintenance

Wright State University

University Ombudsman,                                                           Jun 1998- Jun 1999

Complaint Investigation, Project Management and Evaluation, Legislation, Problem resolution, Peer and Group Mediation, peer counseling, student and employee advocacy and office management. Creation and utilization of a computerized file management system.

Delphi Harrison Thermal Systems- General Motors

Engineering Assistant, Manpower Technical Services            Jun 1995 - Aug 1995

Engineering Assistant, Wright State University                        Jun 1994 - Sep 1994
Summer Co-op:  manufacturing engineering, quality/reliability engineering, database maintenance, quality testing, manufacturing supervision machine maintenance planning.

EDUCATION
Colonel White High School for the Performing Arts, Dayton, OH
High School Diploma, College Preparatory   Jun  1993