• Adept at creating unique, fun and effective competency-based training programs
• Effective, conscientious communicator
• Creative and diligent problem-solver

• Master of Education, Training and Development

East Carolina University, Greenville, NC - 1993

• Bachelor of Arts, Mathematics and Psychology

• Lead or serve as a member of multi-disciplinary team specializing in the analysis of military aviation training requirements and the production of computer-based training solutions
• Develop intermediate and final products for all phases of the ISD process
• Ensure the proper application of ISD processes for all training programs in the office
• Conduct training situation, mission, job and task analyses as required
• Design and implement Quality Assurance and Quality Control policies for AV-8B pilot training project to align with corporate ISO9000 compliance goals and evaluate AV-8B pilot courseware and production efficiency
• Design and develop Style Guide for all AV-8B pilot courseware and implement its use for courseware development
• Instruct corporate and client personnel on procedures, processes and methods of operating, maintaining, revising and enhancing assigned training systems

Goodwill Industries of Eastern North Carolina, Durham, NC - 1997 to 1999
Distance Learning Program Manager / Workforce Development Training Specialist

• Created, designed and oversaw implementation of a web-based training program for people with disabilities and disadvantages
• Developed and wrote original curriculum for web-based training program
• Wrote and lead a staff training series exploring the who, what, why, where, and how of distance learning at Goodwill Industries
• Created and developed a unique twelve week, technology-integrated life skills program
• Designed and authored a supplemental classroom activity book utilized by training team staff
• Prepared and submitted written proposals for revisions to curricula as dictated by changes in job market and consumer demographics
• Utilized refined verbal, written and electronic communication skills to develop and maintain effective relationship with web developer, curriculum staff, program supporters, and company leaders

Skills, Incorporated, Elizabeth City, NC - 1994 to 1997
Job Developer / JTPA Program Operator

• Created and implemented a driver’s education training program for people with developmental disabilities resulting in a 100% pass rate
• Developed and lead a job seeking/retention skills training program adaptable to people with developmental, mental, and physical disabilities and consequent varied abilities resulting in the placement of over 50 individuals in unsubsidized employment
• Conducted job analyses of competitive employment positions to promote and facilitate learner understanding of job tasks and provide information for curriculum development and programming
• Completed annual Request for Proposal resulting in Job Training Partnership Act and North Carolina Employment and Training Grant funding for fiscal years 1995-96, 1996-97, 1997-98
• Maintained student files and quarterly reports to spotlight program effectiveness, compliance, and status in accordance with program goals resulting in exemplary bi-annual monitor reports

(2002). Preparing for distance learning: an online course for prospective students. 10th Annual American Association for Collegiate Independent Study (AACIS) Conference, Reno, NV.

(2001). The case for knowledge management at DPA: Is what we don’t know hurting us? Journal of Knowledge Management Practice, 5, available: http://www.tlainc.com/articl22.htm