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| QUALIFICATIONS SUMMARY | |
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| Database: Situation Assessment, Design, Development, Management of System Development Life Cycle (SDLC), Technical and Instructional Documentation. | |
| · Specialize in development, design, build, and administration of MS Access databases and Excel spreadsheets using macros and forms along with Visual Basic and VBA code. | |
| · Specialize in design and administration of Oracle 7.x and 8I databases including SQL coding. | |
| · Specialize in administration of Livelink systems and Ascent Capture software including the configuration of capture software. | |
| · Specialize in administration and report query production using SQL code in Oracle, MS Access, Impromptu, and Livelink systems. | |
| Web Design: Skilled in web page development using HTML code, Cold Fusion, XML, JavaScripting, Active Server Pages, MS FrontPage, Dreamweaver, FrontPage, Director, Flash, Photoshop, MS Image Composer, and Livelink 9.0. | |
| Project Management: Detail Oriented, Scheduling, Help Desk Ticket Management, Planning, Meeting Facilitation, Research, Organization, Problem Resolution, Record Documentation. | |
| Office Management: Problem Resolution, Procurement, Asset Management, Help Desk Ticket Management and Resolution, Warehouse Inventory, Problem Resolution, Customer Care and Service, Leadership, Supervision, and High Volume Call Center Experience. | |
| · Expert in MS Access 97 /2000, Word, Works, Excel, PowerPoint, and Visio. | |
| · Proficient in the use of Windows NT/98/95, OS-2, MS Office, Internet, DOS code, Remedy, Sybase systems, Quicken, MS Outlook, MS Exchange, MS Mail, generic programs, Powership, P2K billing system, Impromptu, mapping network components, software installation, Mainframe computer systems, and PC troubleshooting. | |
| Interpersonal: Team player, Flexible, Self-Motivated, Interviewing, Public Relations, Public Speaking, Counseling, and Supervision. | |
| Education and Training: Lesson Plans, Instruction, Assessment, Evaluation, and Supervision. | |
| · Specialize in design of training materials using PowerPoint, web tools, and Visio. | |
| · Specialize in design and implementation of training materials using a wide variety of mediums. | |
| · Specialize in writing both long term and daily lesson plans. | |
| · Writing technical documentation including Joint Application Design (JAD) forms on both the business and technical levels. Design of educational materials including training manuals, PowerPoint files, Visio, and web pages. | |
| · Expert in Visio, MS PowerPoint, Access, Excel, Word, and Works. | |
| · Proficient at writing technical documentation, job aids, and training materials. |
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ACCOMPLISHMENTS |
MILITARY SERVICE |
DEVELOPMENT |