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| SELECTED ACCOMPLISHMENTS | |
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| Database and Web Site Design and Administration: | |
| 2001: | Developed a group security structure within Contracts Livelink that allowed the system to be used company wide at available Livelink security levels as authorized by the content owner. |
| 2001: | Managed and administered the Contracts Livelink system during the version upgrade to 9.0 for 800 users. Notified users, tested new system, and resolved 100% of the resulting issues. |
| 2000 - 2001: | Wrote SQL code to generate over 50 on-line reports from the Oracle back-end database to SCM Contracts Livelink. Promoted and administered the Contracts Livelink System; launched multiple new functions resulting in a database usage increase of 167%. |
| 2001: | Developed Livelink functions and web pages for the International Networks group resulting in 150% customer satisfaction. |
| 1999: | Analyzed and redesigned Tables database eliminating 100% of the issues related to user friendliness. Enhanced database with more than 12 new functionalities. |
| 1999: | Evaluated existing process and designed Statistical Sample database to assign sample accounts during billing cycle verification. This resulted in a reduction of processing time from 3 hours to 2 minutes. |
| 1999: | Analyzed problem and then developed, designed, and implemented the Filter Flyer database resulting in the needed data being available 100% of the time. Maintained this database throughout the entire System Development Life Cycle (SDLC) for 2 years. |
| Project and Office Management, Customer Service: | |
| 2005: | Super Star Award as 1 of the top 5 High Volume Call Center Customer Care Reps in May 05 and 1 of the top 15 in June and July of 2005 out of about 400 Reps. |
| 2005: | Customer Care Representative with Quality, Performance, and Evaluation Ratings of 97% or higher in a High Volume Call Center. |
| 1998: | Designed and built Milestones Report with automated VBA macros using MS Excel resulting in a reduction in time preparation of the monthly report from 2 days to 30 minutes. |
| 1997: | Reconciled Sprint PCS records and leasing company records of all Sprint PCS computer equipment with 100% accuracy. |
| 1997: | Designed a total MS Excel Equipment Tracking spreadsheet and partially automated the data entry process resulting in a 90% reduction of errors. |
| Military Service: | Managed 130 pieces of electronic equipment with 100% accuracy. |
| Technical Writing and Training: | |
| 2001: | Designed detailed animated comprehensive instructional PowerPoint files on use of the Contracts Livelink system at multiple levels for employee training resulting in 100% optimal use of system. |
| 2001: | Designed instructional web pages for the Contracts Livelink System resulting in 100% customer satisfaction. |
| 1999: | Designed detailed animated comprehensive PowerPoint files as well as an instruction manual for employee training sessions on use of databases ready for implementation resulting in 100% optimal use of databases as well as timely implementation. |
| 1999: | Wrote comprehensive Joint Application Design (JAD) documentation that ensured the 100% timely design and implementation of databases within Sprint PCS Revenue Operations. |
| 1999: | Designed and added instructions and graphics on database forms during design. |
| 1992: | Spontaneously developed lesson plans for classes when no plans were available resulting in a 95% improvement of classroom organization. |
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SUMMARY |
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ACCOMPLISHMENTS |
MILITARY SERVICE |
DEVELOPMENT |