KMLEARNINGS
WELCOME TO KNOWLEDGE MANAGEMENT
LEARNINGS
DEFINITION OF KNOWLEDGE
As per KM FAQ’s provided by Graduate
School of Business, University of Texas at Austin :
“Knowledge is the
fact or condition of knowing something with familiarity gained through
experience or association.
Knowledge may
also be described as a set of models that describe various properties and
behaviors within a domain.
Knowledge may
be recorded in an individual brain or stored in organizational processes,
products, facilities, systems and documents. “
As per Paul.O.Pederson of Pricewaterhouse Coopers :
“Knowledge is the integration of ideas, experience,
intuition, skill, and lessons learned that has the potential to create value
for a business, its employees, its products and services, its customers and
ultimately its shareholders by informing decisions and improving actions”.
EXPLICIT KNOWLEDGE
“Explicit knowledge is that which is
easy to articulate, capture and communicate”.
TACIT
KNOWLEDGE
“Tacit knowledge resides in the heads
of people and is gained mainly through experience. It's often personal and
difficult to capture but it has the most value”.
Conversion of tacit knowledge
to explicit knowledge facilitates its availability and use.
KNOWLEDGE MANAGEMENT
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INNOVATIVE SOLUTIONS : EXAMPLES
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