KMLEARNINGS
WELCOME TO KNOWLEDGE MANAGEMENT
LEARNINGS
INNOVATIVE SOLUTIONS : EXAMPLES
Some
Examples of Knowledge Management Initiatives compiled from the web :
Hewlett Packard has developed a
system known as 'Knowledge Links' which they use to codify, identify and store important
company knowledge. This knowledge is accessible by any employee within the
company.
GE, USA has since 1982
collected all customer complaints, that supports telephone operators in
answering customer calls. GE has programmed 1.5 million potential problem &
their solns into its system.
European Commission’s ” Key Action II project :New methods of
Work & E-commerce” aims to develop info society technologies to enable
European workers & enterprises to compete globally using KM.
World Bank has incorporated a unique ” YourNET” intranet for
sharing knowledge
British Petroleum's "Virtual
Teams Project" uses a mix of technologies such as video conferencing and
shared chalkboards to connect teams working at different sites around the
globe.
At Pricewaterhouse Coopers, regular
internal conferences with associated "Knowledge Fairs" provide a
vehicle for practitioners to interact and exchange knowledge. Audio and video
recorders are used to ensure all comments are captured.
At Xerox, USA convenient places for meeting are provided. Called the
“distributed coffee pot” these
environments encourage cross-functional links & learning.
Some companies are using KM practices to take advantage of the creativity of their customers and suppliers.
At Chrysler the "SCORE"
(Supplier Cost-Reduction Effort) program is such an initiative. The notion is
simple - suppliers are responsible for sharing ideas with Chrysler which help
them get cheaper parts. The goal for each supplier is cost-cutting opportunities
that equate to five percent of its annual billings to Chrysler. The program has
been a great success, with ideas flooding in at a rate of more than 100 a week,
with estimated savings of over $2.5 billion to Chrysler.
HONDA has redundancy build routinely,
people given info beyond operational
domain. Helps in creativity, sharing responsibilities & extending vision
The US Army uses what it calls an
"After Action Review" (AAR) in an attempt to codify the soldiers'
learning and apply that learning rapidly for the next group going into action.
Sandia National Laboratories carries
out in-depth verbal and video interviews with departing scientists, in the hope
of capturing more of their tacit knowledge.
DEFINITION OF KNOWLEDGE , LEARNING ORGANISATIONS,
INNOVATIVE SOLUTIONS : EXAMPLES , INTERESTING LINKS
The site will
be updated for more info in future
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