MANAGING CONFLICT AND VIOLENT BEHAVIOUR

COURSE DESCRIPTION

This program is designed to give participants a range of competencies and strategies that effectively manage conflict and violent behaviour.

The workshop covers the philosophy, awareness, prevention and control of violent behaviour by employing conflict resolution and passive restraint methodologies.

You will be introduced to techniques which are essential in the early prevention and management of conflict, rather than trying to regain control of a violent incident.

In the `prevention and control' of violent behaviour, it is necessary that all team members are consistent in their knowledge of the philosophy and competencies of passive restraint practices.

This ensures uniformity of understanding and action that will minimise the severity of incidents and possible injuries sustained.

The training manual contains written instructions and methods of dealing with difficult people that will reinforce the practical aspects of the training.

1. This program is not designed to make you a martial arts expert - it is designed to enhance your professionalism and practices by giving guidelines in dealing with aggressive behaviour.

2. Some of the theories may not be new to you. You may have heard some of it or experienced similar training before.

Always remember, SELF-CONTROL is the key.

3. Your active participation in the exercises is important. Practicing these techniques will improve your skills.

What you can do:

1. Participate.

2. Take key word notes during lectures if required, a comprehensive summary of notes will be          provided.

3. Be enthusiastic and believe in your abilities.

The bottom line for the participant is that you get a feel for the concept of `professional conflict resolution and passive restraint'

(i) Be more effective in the management of potentially violent client behaviours.

(ii) Identify the legislative responsibilities and liabilities of Juvenile Justice Officers engaged in passive restraint techniques.

(iii) Practice with confidence a range of passive restraint techniques that will minimise any client humiliation or injury.

C. Session Planner (One day session curriculum)

9.00 am     (sharp)  Intro/Interpersonal relationships

10.30                      Morning Tea

10.50                      Negotiation

12.30                      Lunch

1.30                        Passive Restraint

3.30 pm                   Evaluation/Summary/Close

WORKSHOP OVERVIEW

A. Interpersonal Relations - This section covers varying methods to build and maintain good relationships with Residents;

1. Building Rapport

2. Setting at ease

3. Confidence building

4.     Creating positive mental attitude

5.     Effective listening

B. Negotiation - Recognise, avoid and control aggressive behaviour from initial contact through to post conflict;

1. Listening

2. Empathy

3. Body talk techniques and observations/Personal space

4. Positive Assertiveness

5. Win/win outcome to conflict

6. Threat evaluation

C. Passive Restraint - Confident grappling methods minimising injury to both parties quickly and quietly with the least disruption.

1. Legislation: Use of Force, defining assault, reporting on use of force.

2. Self control, balance and focus

3. Team work

4. Wrist locks/Limb manipulation/take-down techniques.

5. Pressure holds

6. Weapon defence

7. Handcuffing techniques

ACKNOWLEDGEMENTS

I researched my information from;

Dr Joseph Braysich " Body Language"

Dick Gilling and Robin Brightwell "The Human Brain"

Dale Carnegie "Influencing People"

Manuel J. Smith, Ph.D. "Assertiveness Training"

Napoleon Hill and W. Clement Stone "Positive Mental Attitude"

Edward de Bono "Resolving Conflict"

Mark Cook "Human Personality"

Harvey Mackay "Motivational"

Lt. Francis Burkhardt (N.Y.P.D) "Police Techniques"

Ronald J. Adams "Street Survival"

David J. Crumb "Aiki Principles"

Observations of and training with the following;

Martin Hughes "Passive Restraint Techniques"

Officer David Dye (U.S) "Defensive Tactics"

David Mitchell "Martial Arts Author"

Takayuki Kubota "Taiho-Jutsu Arresting Techniques"

Shidoshi Wayne Roy "Western Street Fighting"

Simon Townsend "Safe Handcuffing Techniques"

Jim Cowrey "Photographic Work"

Follow these links for each section

Interpersonal Relations

Negotiation

Passive Restraint