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Pending Letters of Complaint: |
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Sometimes its good to have a moan isn't it. yes!!! that was a rhetorical question (i think, *delves back into GCSE English skills*) but anyway that is clearly besides the point.
Here we have a selection of recent letters sent to well known companies in order to uncover the answers to some serious questions about their products and/ or their relationship with life in general. As you can see, the company responses have been limited, but credit where credits due - at least some of the companies did respond.
The page is ordered as follows:
1) Brief explanation of why the letter came about
2)The letter sent to the company
3)The Company response
4)A score out of 10 for punctuality and usefulness of the company's response [using a likert scale!lmao] |
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heeeeeeee |
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HARIBO |
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While consuming a bag of Haribo Goldbears, Eve and I noticed that infact, contrary to the packaging information, there were no green bears contained in the said bag of Gold Bears. To ensure this was not a one off incident, we (reluctantly) were forced to purchase and consume a second bag of Gold Bears. Still, we found no trace of any green bears. We felt the need to draft a letter. In a two pronged attack centered at the heart of Haribo, an e-mail and a carefully selective letter were sent to the customer services department of Haribo Plc in Pontefract, England. |
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link - Haribo Gold Bear Packaging author: Miss Eve Moore |
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- the letter
- the e-mail |
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link - Haribo Gold Bear Packaging author: Mr Jonathan Deeming |
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Company Response: |
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link - E-mail response on the whereabouts of the missing green bears |
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Likert Score: ~ 6/10
A nifty response helped push this mark above 50%. However, there is no mention of an appology, nor any indication that the packaging may change as a result of our query. Thus it appears that the fact we cannot get hold of green bears is our (the customer's) problem. This in short is a disgrace, and as the packaging is mis-leading, we believe this is not the end of this matter. Watch this space.... |
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heeeeeeeee |
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FELIX |
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A brief shopping trip to Erdington one Thursday afternoon resulted in the uncovering of the hiddeous world of price fixing by leading supermarket chains. A compiled report of the uncovered data has been made available to the powers that be at Felix, and within the last 2 days a response has been produced: |
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link - Felix Price Fixing authors: Miss Eve Moore and Mr Jonathan Deeming |
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Company Response: |
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link - E-mail response to Felix Price Fixing Query |
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Likert Score: ~ 5/10
Slow response time did not help Felix's cause on this occasion, especially considering the strict deadline i gave for a response. On top of that, though a lengthy e-mail was written (and so scoring those all important extra browny points!), there appeared to be a lack of true answers and ideas of how to solve the problems we uncovered. However i am pleased that our information has been taken on board by the company. Overall an average performance. |
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heeeeeeeee |
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link - main page |
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