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Order Processing
Orders will be processed within 1 business day for payment
received before 5:30 PST pm and will be shipped out within 2
business days. For payment received after 5:30 pm PST, we will
process the order on the next business day and will arrange it to
be shipped out within 2 business days.
It will take an additional 3-6 business days to receive your
product via Fedex, UPS, DHL, or Truck Ground Delivery. When
calculating when your item should arrive, please remember that
business days are only Monday through Friday and do not include
weekends or holidays.
Shipping Methods
Ground Delivery usually takes 5-7 days to deliver. Second Day Air
Delivery will take 2 business days to deliver. Other shipping
methods are also available. The shipping fee is due to your
zip/post code. Our business hours are between Monday - Friday from
8:30 a.m. to 5:30 p.m. PST.
National Shipping
We only ship to mailing address within the USA. Shipping&handling
fee needs to be confirmed by us for shipping to Hawaii and Alaska.
Please contact us at[email protected]
before purchase.
Note: For shipping address different from billing address, we need
you to fax us a credit card authorization form, which can be
downloaded at http://www.samszone.com/authorization_form.php.
Please fill it out and fax it to us at 909-869-7586.
Contact us: The best way to contact us is via email:
[email protected].
Our customer representatives will reply your email within 1
business day.
Cancellation Policy
Do pay attention when you are determined to buy. Make certain it
is the right item you want. Do not forget to specify the color or
other specification of the item. If you choose to cancel an order
that has been placed but not shipped out, you'll be charged 3% of
product's price credit card processing fee. If the order has been
shipped out, it can't be cancelled and you'll have to go through
return procedure. A 15% of product's price restocking fee is
charged and shipping is not refundable. If you have any concerns,
please contact us at
[email protected].
Refund will be issued in 3 business days after we receive the
confirmation of a cancel order. Please allow another 2-3 business
days for our merchant bank releases funds to your account.
Contact us: The best
way to contact us is via email:
[email protected].
Our customer representatives will reply your email within 1
business day.
Shipping Damage Policy
All of our vehicles pass a rigorous 16 point inspection
before shipment to insure that they are completely functional and
free of any damage. Therefore any damage to the motor powered
vehicle has occurred during the shipping process. If you receive a
damaged scooter upon arrival, please inspect the damaged scooter
carefully before assemble it. Mostly it will be just a minor
damage to your mirror, body, or truck. Please go online at
http://www.samszone.com/rma.htm
to submit a RMA request within 5 days of receiving it. One of our
RMA engineers will review and update your case within 2 business
days. We may need you to provide more detailed information such as
digital pictures of the damaged scooter to help us file a claim
with the shipping carrier. Our RMA engineer will discuss with you
on whether a return is needed or replacement parts is more
economical to solve the problem (Please do check your email or go
online to check your RMA status.) If a return is necessary, we'll
schedule a pick up and the fee for shipping back to us is waived.
Submit your RMA request for
shipping damage.
Missing Parts
A RMA request must be submitted within 5 days upon arrival if you
find parts are missing. Parts will be shipped for free in this
case. If you fail to submit a RMA request after 5 days upon
arrival, it can't be counted as missing parts and we'll have to
charge you the cost of the parts and shipping.
Submit your RMA request for Missing
parts
Return Policy
Motor powered vehicles return policy
We accept authorized returns on unused regular motor powered
vehicles for up to 30 days after you receive your motor powered
vehicle. Unused means that the product has not been assembled,
ridden or used in any way.
NOTE:
We DO NOT accept returns on any large moped-style motor
powered vehicles.
All returns are
subject to a 15% restocking fee. Please allow up to 7 business
days after we receive the returned motor powered vehicle for us to
process your refund.
The restocking fee and return shipping fee will only be
waived in the situation of
* Damage upon arrival. A RMA request is submitted within 5 days of
arrival, and our RMA engineer reviews the case and determines a
return is necessary,
* Damage upon arrival. A RMA request is submitted within 5 days of
arrival, and our RMA engineer reviews the case and promises but
fails to supply replacement parts after three weeks of opening the
RMA case.
* Defective product upon arrival. The product stops functioning
within 7 days of arrival. After our technical engineer reviews the
case and determines a return is necessary.
In any other situations, if you decide to return the
product,
You are responsible for:
* Returning the product in new, resalable condition. It must
arrive unused in its original packaging, complete with all
accessories and user manuals. If any original parts, accessories,
documentation or packaging are used, damaged or missing, you will
be charged a 50% restocking fee.
* Paying all costs for return shipping via UPS, FedEx, DHL or
Truck. All returned merchandise must be shipped via the shipping
carrier and method we used to ship the product to you only. Since
you are also responsible for any damage that may occur during the
return shipping process, we recommend purchasing shipping
insurance on your return. If your motor powered vehicle is damaged
in transit without shipping insurance, you will be charged a 50%
restocking fee.
* Writing the Return Material Authorization (RMA) number clearly
on top of the package. All packages arriving without a legible RMA
number written on top of the package will be considered
unauthorized and will be charged a 30% restocking fee.
Shipping fee is not refundable and a 15% restocking fee is
charged.
R/C toys warranty and return policy
All sales are final. Sales Tax of 8.25% will be charged to all
California residents, except resellers. All items carry a 30 day
warranty unless otherwise noted. Returns of product, other than
for exchange or replacement, are subject to a 15% restocking fee.
Shipping fees and/or return shipping costs are Non-Refundable. No
returns after 30 days of receipt will be honored. Should a
replacement for a returned item not be available, a credit will be
issued or the product will be substituted with one of
same-or-better specifications.
All returned
equipment must be issued a Return Merchandise Authorization (RMA)
number prior to return shipment. To be accepted, all returned
products must be conspicuously labeled with the assigned RMA
number and accompanied with a copy of the sales order or invoice.
Customer must pack items being returned complete, with all
manuals, cables, accessories, etc., as if they were new and
working condition. Regardless of condition, products must be
packaged appropriately so as not to incur physical damage during
return shipping. Failure to do so may invalidate both the RMA and
the warranty.
Unauthorized
and/or unmarked returns will not be honored. John's e-scooters
will not be responsible for incidental or consequential damages
arising from the use of any product(s) that it sells.
Due to
the nature of R/C toys, return is accepted and honored only in
three situations below.
1. We accept unused r/c toys for up to 30 days after you
receive your r/c toys. Unused means that the product has not been
assembled and used in any way. Returns of product, other than for
exchange or replacement, are subject to a 15% return fee. Shipping
fees and/or return shipping costs are Non-Refundable.
2. Shipping damage upon arrival. We accept returns if your product
is damaged upon arrival. In this case, you must claim shipping
damage within 3 days after you receive the product at
http://www.samszone.com/rma.htm.
Return shipping and restocking fee will be waived if you follow
our RMA procedure. Failure to claim shipping damage within 3 days
after you receive the product will not be honored.
3. Non functional product. We accept returns if the product you
purchased is nonfunctional upon arrival. In this case, you must
claim it within 3 days after you receive the product at
http://www.samszone.com/rma.htm. Return shipping and
restocking fee will be waived if you follow our RMA procedure.
Failure to claim nonfunctional product within 3 days after you
receive the product will not be honored.
We inspect each
return. No refund or exchange is honored if we receive a damaged
or broken r/c toy.
Return Procedure
All returns should follow our return procedure below.
1. Submit RMA request online at
http://www.samszone.com/rma.htm.
2. Return with RMA# after our customer service rep issues one for
you.
3. Returning the product in new, resalable condition.
4. Return via the shipping carrier and method we used to ship the
product to you only.
5. Let us know the tracking# after shipped.
Detailed information of the 5 steps mentioned above.
* Submit RMA request online at
http://www.samszone.com/rma.htm. Fill out the
form with detailed situation you have. Our RMA engineer will
review the case and work with you on your return.
Notice: Before a RMA # is issued, we may ask you
for more detailed information such as digital pictures of the
product. We prefer you update your RMA case on line at
http://www.samszone.com/ram.htm
so both of us can track the progress of your case.
* After receive Return Material Authorization (RMA) number, please
Write the Return Material Authorization (RMA) number clearly on
top of the package or on the label (VERY IMPORTANT). If not, we
will charge a 30% fee of the product's price.
Return the item
in its original packaging to:
John's e-scooters Returns Department
3911 Erie St Suite #4
Racine, WI 53402
* Products must
be returned with intact package and all parts included. Returning
the product in new, resalable condition. It must arrive unused in
its original packaging, complete with all accessories and user
manuals. If not, we won't refund. Returned product damaged in
transit without shipping insurance or returned product with
invalid address are unauthorized returns. All of these actions
will be charged a 50% product price fee.
* All returned merchandise must be shipped via the shipping
carrier and method we shipped the product to you only. Since you
are also responsible for any damage that may occur during the
return shipping process, we recommend purchasing shipping
insurance on your return.
* Update your RMA status online at
http://www.samszone.com/rma.htm or email us the
tracking # and RMA # to
[email protected] so that we could
check the status of the delivery. If not, we will charge a 30%
fee of the products' price. Refund will be issued in 3 business
days after we receive the returned product. Please allow another
2-3 business days for our merchant bank releases funds to your
account.
Contact us:
The best way to contact us is via email:
[email protected].
Our customer representatives will reply your email within 1
business day.
Motor Powered Vehicle Warranty
Regular motor powered vehicle Warranty
Regular motor
powered vehicles come with a 30 day limited manufacturer's
warranty that covers parts and labor.
Parts under warranty:
*Gas scooter engine
* Electric scooter motor
* Battery
* Charger
* Electric scooter computer
* Throttle cable
* Gas scooter cylinder
* Gas scooter electric starter
* Coil
* Ignition coil
* Pull starter
* Transmission
* muffler
IMPORTANT: Your warranty automatically starts at
the date when you receive you scooter.
The
parts and labor warranty covers:
* Replacement parts EXCEPT plastic parts (including
color-coordinated housings); wear-and-tear items such as brakes,
brake handles, tires, seats, lights and toggle switches; and
damage to the engine or any other part due to abuse or misuse.
* Technical support via phone or e-mail from professional motor
powered vehicle experts.
* Labor for the removal and replacement of or part(s) that occurs
at our service center.
NOTE, plastic parts (including color-coordinated
housings); wear-and-tear items such as brakes, brake handles,
tires, seats, lights and toggle switches are supplied without
charge only when "damage upon arrival" and a RMA case is opened
within 5 days of arrival. If you fail to open a RMA case within 5
days upon arrival, you must pay for the cost of the parts and
shipping.
This warranty is effective only if the product is used under
normal conditions for its intended purpose and the product
receives all necessary maintenance and adjustments. We reserve the
right to determine what damage is due to defective materials and
what is due to product abuse or misuse. We shall not be
responsible for any losses to the customer as a result of the
failure of any part, including incidental or consequential loss or
damage arising from injury, loss of use, loss of time, rental
vehicles, loss of profits, or loss of income. There are no
agreements or warranties, expressed or implied including
warranties of merchantability or fitness for a particular purpose,
other than those stated in this agreement. This warranty extends
only to the original customer and is non-transferable.
How it
works:
1. If a covered part breaks while the motor powered
vehicle is under warranty, you must contact us to file a warranty
claim by fill out the RMA form at
http://www.samszone.com/rma.htm.
A customer service representative will update the case and give
you the address of our customer service center and instructions on
how to ship us the broken part. You must pay for the shipment of
the broken part to our service center via UPS or FedEx. When we
receive the broken part, we will ship you a replacement part free
of charge.
2. We will ship
out the replacement parts within 5 business days after we confirm
the shipment of the broken parts. Parts that are out of stock
suddenly usually will come in stock within 3-4 weeks. If you like
to wait for the replacement parts, we will offer you 10% discount
of the products' price. If the parts are still not available after
20 business days, you have the right to choose to wait or get full
refund.
3. Under the
warranty, we will provide any labor needed for the removal and
replacement of the broken motor powered vehicle. However, you must
file a warranty claim and ship the motor powered vehicle to and
from our customer service center. You must pay for the shipment of
your motor powered vehicle to our customer service center via the
carrier and method we used to ship the product to you and include
a $40 money order or cashier's check to pay for return shipment.
You are responsible for any damages that may occur in shipping;
therefore, we highly recommend purchasing shipping insurance for
your motor powered vehicle. When we receive your motor powered
vehicle, our technicians will inspect the motor powered vehicle to
determine if any damage has occurred during shipping. We are not
responsible for any damage that may occur during shipping.
NOTE:
Used gas motor powered vehicles and gasoline-related parts cannot
be shipped back to our service center. Gas motor powered vehicles
that have been ridden in any way or gas motor powered vehicle
parts that have contained gasoline cannot be mailed. Gasoline is a
hazardous, flammable material and anyone who sends it via the mail
may be subject to fines and/or imprisonment.
NOTE:
Our customer service center is able to provide you with repair
services after your warranty has expired or on non-warranted
parts; however, you must pay for the cost of all parts, $25 per
hour for labor and round-trip shipping to and from our service
center, including the cost of shipping insurance and a $40 money
order or cashier's check for return shipping.
Contact us: The best way to contact us is via email:
[email protected].
Our customer representatives will reply your email within 1
business day.
Large Moped-Style motor powered vehicle warranty
Large moped-style motor powered vehicles come with a 180
day limited manufacturer's warranty.
The parts warranty covers:
* Replacement of defective batteries, engine parts and metal
frame. It does not cover plastic parts (including
color-coordinated housings); wear-and-tear items such as brakes,
brake handles, tires, seats, lights and toggle switches; and
damage to the engine or any other part due to abuse or misuse.
* Technical support via phone or e-mail from professional motor
powered vehicle experts.
This warranty is effective only if the product is used under
normal conditions for its intended purpose and the product
receives all necessary maintenance and adjustments. We reserve the
right to determine what damage is due to defective materials and
what is due to product abuse or misuse. We shall not be
responsible for any losses to the customer as a result of the
failure of any part, including incidental or consequential loss or
damage arising from injury, loss of use, loss of time, rental
vehicles, loss of profits, or loss of income. There are no
agreements or warranties, expressed or implied including
warranties of merchantability or fitness for a particular purpose,
other than those stated in this agreement. This warranty extends
only to the original customer and is non-transferable.
How it
works:
If a covered part breaks while the motor powered vehicle is under
warranty, you must contact us to file a warranty claim. A customer
service representative will give you the address of our customer
service center and instructions on how to ship us the broken part.
You must pay for the shipment of the broken part to our service
center via UPS or FedEx. When we receive the broken part, we will
ship you a replacement part free of charge.
NOTE:
Used gasoline-related motor powered vehicle parts cannot be
shipped back to our service center. Gas motor powered vehicle
parts that have contained gasoline cannot be mailed. Gasoline is a
hazardous, flammable material and anyone who sends it via the mail
may be subject to fines and/or imprisonment.
Contact us: The best way to contact us is via email:
[email protected].
Our customer representatives will reply your email within 1
business day.
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