Jack The Pug:Computer Tutor

Contact

If you live in the Southern Tier Region of Upstate, New York and you are having problems using your computer, installing software or hardware, or would like personalized training to help you understand your system,
e-mail us at [email protected]

FAQ'S (Frequently Asked Questions):

1. What kind of problems can Jack The Pug help with?
Whether you've just purchased your first computer or the one you've had for several years suddenly stops working correctly, we can help. We also offer training for new software and hardware, like Digital Cameras, Scanners, Printers, CD-R/RW's, Web/Net Cams, WordPerfect, Spreadsheets, Games, Internet and E-mail.

2. What kind of written instructions/manuals do you provide?
Upon request, we will be happy to provide written instructions. Our New User Guide is also available and gives specific information about system maintenance, protecting your computer and ergonomic advice (to prevent eye, wrist and back strain).

3. What if there is a problem that Jack The Pug cannot fix?
In the event that your system needs certain new parts ordered or has some type of problem that is beyond the scope of our Technical Support, we can help you contact your manufacturer or refer you to another local technician (you may have to bring your machine to them for replacement parts). We work very closely with several area computer specialists who provide quality workmanship at affordable prices.

4. When are appointments typically scheduled?
Whenever you need us, we try to be there. We schedule appointments based on the level of your emergency. Customers who use their computers for business purposes are given top priority. However, we understand how important it is for students to have access to their computer for homework, nonprofit organizations and volunteers who need to use their database or print mailing labels, etc. We try to schedule all appointments within 24 hours of the time you contact us.

5. What time of the day are technicians available?
We offer evening and daytime hours and are willing to work around your personal schedule for appointments. You should allow a minimum of one hour of time for us to conduct our technical support sessions.

6. How long does it usually take?
Depending on the problem, a typical session lasts between one and two hours. If you are interested in computer training, these sessions can be scheduled over a period of days or weeks.

7. How much does it cost?
Pricing depends on the type of service you need. Unlike your computer manufacturer, we don't charge by the minute. After the first hour, we charge in half hour increments. We try to work within your budget and have various payment plans available.

8. How much does it cost for Jack The Pug to answer e-mail questions?
Nothing! All advice on the website is free and that includes e-mail responses.

9. Is group training available?
Yes! We can train your entire office on how to use e-mail, the new software or computer system for much less than typical college courses. We can come to your office after hours or during the workday, or arrange a meeting place for you.
We encourage clubs and educational groups to take advantage of this group training as well.

10. Are Gift Certificates available?
Yes! Great for your friends and family members who recently purchased a new computer or are having trouble learning how to use their machine.

For more information about our services, contact us today!

		Contact If you live in the Southern Tier Region of Upstate, New York and you are having problems using your computer, installing software or hardware, or would like personalized training to help you understand your system, e-mail us at [email protected] FAQ'S (Frequently Asked Questions): 1. What kind of problems can Jack The Pug help with? Whether you've just purchased your first computer or the one you've had for several years suddenly stops working correctly, we can help. We also offer training for new software and hardware, like Digital Cameras, Scanners, Printers, CD-R/RW's, Web/Net Cams, WordPerfect, Spreadsheets, Games, Internet and E-mail. 2. What kind of written instructions/manuals do you provide? Upon request, we will be happy to provide written instructions. Our New User Guide is also available and gives specific information about system maintenance, protecting your computer and ergonomic advice (to prevent eye, wrist and back strain). 3. What if there is a problem that Jack The Pug cannot fix? In the event that your system needs certain new parts ordered or has some type of problem that is beyond the scope of our Technical Support, we can help you contact your manufacturer or refer you to another local technician (you may have to bring your machine to them for replacement parts). We work very closely with several area computer specialists who provide quality workmanship at affordable prices. 4. When are appointments typically scheduled? Whenever you need us, we try to be there. We schedule appointments based on the level of your emergency. Customers who use their computers for business purposes are given top priority. However, we understand how important it is for students to have access to their computer for homework, nonprofit organizations and volunteers who need to use their database or print mailing labels, etc. We try to schedule all appointments within 24 hours of the time you contact us. 5. What time of the day are technicians available? We offer evening and daytime hours and are willing to work around your personal schedule for appointments. You should allow a minimum of one hour of time for us to conduct our technical support sessions. 6. How long does it usually take? Depending on the problem, a typical session lasts between one and two hours. If you are interested in computer training, these sessions can be scheduled over a period of days or weeks. 7. How much does it cost? Pricing depends on the type of service you need. Unlike your computer manufacturer, we don't charge by the minute. After the first hour, we charge in half hour increments. We try to work within your budget and have various payment plans available. 8. How much does it cost for Jack The Pug to answer e-mail questions? Nothing! All advice on the website is free and that includes e-mail responses. 9. Is group training available? Yes! We can train your entire office on how to use e-mail, the new software or computer system for much less than typical college courses. We can come to your office after hours or during the workday, or arrange a meeting place for you. We encourage clubs and educational groups to take advantage of this group training as well. 10. Are Gift Certificates available? Yes! Great for your friends and family members who recently purchased a new computer or are having trouble learning how to use their machine. For more information about our services, contact us today!

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