Teamwork Makes the Difference!

  Objective

Seek a network engineer position as a member of a system infrastructure support team to utilize my extensive skills (10 years) in hardware/software and network installation, configuration and troubleshooting.  Interests include: Training, Microsoft Exchange, Windows XP, 2000, 2003 Server, Active Directory, Internet Security, Wireless Networking, CISCO and Web Design

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  Summary

•  Interested in growing within a company as my knowledge of networks and systems grows. I have extensive knowledge of hardware and software installation, including bios, RAID5, scsi troubleshooting and desktop support.

•  Experience setting up IBM Netfinity, Compaq ProLiant and Dell PowerApp servers, as well as consulting clients on system requirements and installations.

•  Networking OS knowledge: Win98, NT, 2000, 2003 Server, XP, TCP/IP, AD.

•  Networking Components: hubs, switches, repeaters and with rack mount backup and Disaster Recovery systems.

•  Very fast and efficient problem solving skills.

•  Excellent interpersonal communication skills.

•  Self-motivated, team leader.  Results-driven.

  Professional Experience

August - Present, SIEMENS, VERIZON, BROADBAND/SDA-VADI Server Migration Team, Washington, DC

ITS LAN/WAN Support Team, Microsoft Windows NT4 and 2003 Server Project

•  Imaged, Installed and replaced Microsoft Windows NT4 with Windows 2003 Servers

•  Server Administration:  Moved NT4 users from  PDC to Windows 2003 Active Directory

•  Installed, Configured HP ILO Insight Remote Card

•  NAV Antivirus and security suite

•  Coordinated migration move with the Baltimore office for the Greenbelt/Largo Servers to Silver Spring • Configured NIC - Networking Teaming

•  Set up Veritas Backup Exec 10

May 24, 2005 – August 2005, GAITS, USDA Migration Team, Washington, DC

ITS HELP DESK, LAN Administrator/Sr. Help Desk Technician

•  Imaged, Installed and replaced Operating system with Windows XP

•  Server Administration:  Added users to Active Directory and Exchange Server, reset passwords

•  Set up .pst, address book and Outlook web client        

•  McAfee 8.0 Anti-Virus and security suite

•  Coordinated migration efforts with COTR and client

•  Web Remedy Help Desk

•  Set custom defaults for Microsoft Office 2003

•  Asset Inventory

April - May 2005, US Department of Commerce, NOAA, Silver Spring, MD

2003 LAN Administrator, Active Directory

•  Windows 2003 Server on Dell PowerEdge 1850

•  Setup up and configured new Dell Microsoft Windows XP workstations

•  Server Administration:  Setup users to Active Directory and Lotus Notes Decision Point db

•  Setup  McAfee 8.0 Anti-Virus security suite

•  Setup Veritas 10 with the Exabyte auto Server

•  Coordinated migration efforts with db Administrator and Department of Commerce Technical support

•  Installed and configured Microsoft Office 2003

February 2005 – March 2005  SYTEL, Dept. of Commerce, Washington, DC
Microsoft 2003 Server Administrator - 300 Node , Track-IT Help Desk

•  Primary troubleshooter to resolve hardware/software compatibility and other workstation configuration issues.  Installed and maintained the network-based software used throughout EDA (e.g., MS Office, Corel Office, MS Project, MS Access).

•  Provided Microsoft Windows 2003 network server administration assistance and general help desk support to EDA headquarters and six regional offices.  (active directory, establish & remove user accounts, set network permissions & group membership, resets passwords, and troubleshoot network client connectivity problems, backup/restore, security).

•  Provided support for Windows NT4, 2000, XP; patch workstations with critical updates, update latest antivirus definitions, network security; install desktop images, data migration, troubleshooting Office/Outlook XP (Exchange 2003 and Blackberry Server), Oracle 8i and 9i, Active Directory.

•  Functions as stand-in Program Manager during the Program Manger’s absences (compiled and submitted weekly status reports to the client and other management tasks).

May 2004 – Present, DC Public Library, MLK, Washington, DC
Volunteer ITS Technical Trainer

MS Office Trainer - 10-student computer lab

•  Provide computer classroom training, designed to help adult customers use the public library computers.

•  Teach Microsoft Office 2000 Suite in a 10-user classroom environment with custom Microsoft PowerPoint presentations.

•  Test student’s knowledge and recommended additional training.

•  Develop and present PowerPoint ITS Training curriculum on Microsoft Windows 2000 PCs via grants from the Microsoft Gates Foundation and The American Library Association.

August 2003 – November 2003, MTECH/DC Government, Washington, DC
Network Administrator - OCTO Help Desk, Server & PC Tech

General Council’s Office - 250 User LAN
•  Provided LAN management and administration to augment IT Operations integrity.

•  Daily duties included: resolving computer equipment and software problems (PC), Windows 98, NT4, 2000 and XP network troubleshooting.

·  Installed new workstations and peripherals.  Trained customers on new applications.

•  Responsible for assembly of clone computers including motherboards and scsi cards.

•  DELL NT Network server and client support:  Set up of Workgroups, PDC,and BDC.  User Manager Administration.  Server backup and restores with Veritas Exabyte. Ensured server replication.

•  HELP Star call ticketing software for tracking problems using Windows XP, NT4, 2000 on IBM Netfinity servers.  DELL desktops and laptops, wireless modems.  Sync PCs with Compaq iPaq and  Blackberry PDAs.

•  Supported custom legal applications: Mayor's Office, Judges Chambers, Corporation Counsel, Child Support, Bookings, and the Law Library. Support included the Lexis Nexis and Westlaw office suites.

•  Documented General Counsel's Help Desk standard operating procedures (SOP).

Education

Morgan State University, Baltimore, MD Major: Business Administration - 97 semester hours
Gestalt Training Systems, Herndon, VA Microsoft Office Certification Training
Strayer University, Silver Spring, MD Novell Administration 3.12 to 4.x Certification Training
SAI, College Park, MD Windows NT 4.0 to Windows 2000 MCSE Certification Training
Intense School, Plantation, FL, CISSP Network Security Administration Certification Training

  Keywords

2003, MIGRATION, INTEGRATION, DHCP, NT, DNS, MMC, WINDOWS, LDAP, SMS, SQL, SITE, IIS,

PROXY, TERMINAL, TCP/IP, EXCHANGE, XP, WIN2K, PDC, BDC, MIGRATION, LOTUS NOTES, MAC,

AD, NOVELL, GROUPWISE, CISCO, BACKUP, CITRIX, MCAFEE, SYMANTEC, GHOST, SECURITY.

Iris Watson

(202) 316-4952 · Email: [email protected] · WebResume: http://www.geocities.com/iwzapper

"Teamwork Makes the Difference!"

Professional Profile in DOC format