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We are happy
to welcome you as a customer to Ink on the Net! Placing an
order is easy. Our shopping system allows you to place an
order online, by phone, by fax, or by mail. Orders can be
placed via telephone 24 hours a day, 7 days a week. Customer
service representatives are available to answer your questions
Monday - Friday from 8:00 a.m. to 4:00 p.m. PST.
Ordering
All prices
are listed in Australian Dollars. Orders can be paid with
Visa, MasterCard, American Express, or Bankcard. Money
orders and cashiers cheques are also acceptable (please note
that product(s) will not be shipped until payment has been
received). Ink on the Net does not accept personal cheques.
By
completing your order you agree to the terms and conditions
of use of this site, as well as the policies implemented by
Ink on the Net regarding the shipping and return of
products. Ink on the Net reserves the right to change these
guidelines at any time, and you agree that each time you
visit InkontheNet.com you will be subject to the current
guidelines.
Customers
wishing to pay with a cashiers check or money order should
order products as if they were going to pay online. Complete
the billing and shipping information fields, then print the
page. DO NOT COMPLETE THE ORDER. Enclose the print out along
with the cashiers check or money order for the amount due
plus $4.95 shipping/handling (for orders under $75.00), and
send it to us. We will process the order as soon as we
receive it. Click
here for our mailing address.
Purchase orders are accepted from
companies and educational institutions.
By law, Ink on the Net charges
Australian Goods & services tax on all orders shipped to
addresses within Australia. The current tax rate is
10%.
Shipping
Orders will be processed (pending
credit card approval) within 24 hours of being placed, if
placed Monday - Thursday. Orders placed Friday - Sunday will
be processed the next business day. A business day is Monday
- Friday, except holidays. Orders placed early in the day
are often shipped the very same day.
Shipping is free on all
Australian. orders over $75.00. Australian orders are
shipped via Australian Post, except to those orders to
outside Australian addresses, and APO/FPO addresses. For
more information please review our product
shipping policies.
Product Returns
All Ink on the Net products are
100% guaranteed. If for any reason you are not satisfied
with your purchase, you will be able to return it to us. We
have created product return guidelines in order to expedite
the return process. CLICK
HERE FOR PRODUCT RETURN
GUIDELINES.
Backorders
We do our best to avoid
backorders. If a backorder does occur, you will be sent an
email informing you of the backorder (provided you have a
valid email address). Backorders may be cancelled at anytime
before the item is shipped. Except for special
circumstances, we do not ship partial orders. Your entire
order will be shipped when the backordered product is back
in stock. You will not be charged until all items are
shipped.
Web Site Security
We offer our
customers the highest level of encryption technology
available. This means that you can make purchases knowing
your personal information is completely safe. Our shop cart
uses Netscape Commerce Server and RSA Encryption to offer
you complete online payment security.
If you are still unsure about providing your
credit card information over the Internet, please contact a
customer service representative and have your order taken
over the phone, or send us a
fax. |