We are happy to welcome you as a customer to Ink on the Net! Placing an order is easy. Our shopping system allows you to place an order online, by phone, by fax, or by mail. Orders can be placed via telephone 24 hours a day, 7 days a week. Customer service representatives are available to answer your questions Monday - Friday from 8:00 a.m. to 4:00 p.m. PST.

Ordering

All prices are listed in Australian Dollars. Orders can be paid with Visa, MasterCard, American Express, or Bankcard. Money orders and cashiers cheques are also acceptable (please note that product(s) will not be shipped until payment has been received). Ink on the Net does not accept personal cheques.

By completing your order you agree to the terms and conditions of use of this site, as well as the policies implemented by Ink on the Net regarding the shipping and return of products. Ink on the Net reserves the right to change these guidelines at any time, and you agree that each time you visit InkontheNet.com you will be subject to the current guidelines.

Customers wishing to pay with a cashiers check or money order should order products as if they were going to pay online. Complete the billing and shipping information fields, then print the page. DO NOT COMPLETE THE ORDER. Enclose the print out along with the cashiers check or money order for the amount due plus $4.95 shipping/handling (for orders under $75.00), and send it to us. We will process the order as soon as we receive it. Click here for our mailing address.

Purchase orders are accepted from companies and educational institutions.

By law, Ink on the Net charges Australian Goods & services tax on all orders shipped to addresses within Australia. The current tax rate is 10%.

Shipping

Orders will be processed (pending credit card approval) within 24 hours of being placed, if placed Monday - Thursday. Orders placed Friday - Sunday will be processed the next business day. A business day is Monday - Friday, except holidays. Orders placed early in the day are often shipped the very same day.

Shipping is free on all Australian. orders over $75.00. Australian orders are shipped via Australian Post, except to those orders to outside Australian addresses, and APO/FPO addresses. For more information please review our product shipping policies.

Product Returns

All Ink on the Net products are 100% guaranteed. If for any reason you are not satisfied with your purchase, you will be able to return it to us. We have created product return guidelines in order to expedite the return process. CLICK HERE FOR PRODUCT RETURN GUIDELINES.

Backorders

We do our best to avoid backorders. If a backorder does occur, you will be sent an email informing you of the backorder (provided you have a valid email address). Backorders may be cancelled at anytime before the item is shipped. Except for special circumstances, we do not ship partial orders. Your entire order will be shipped when the backordered product is back in stock. You will not be charged until all items are shipped.

Web Site Security

We offer our customers the highest level of encryption technology available. This means that you can make purchases knowing your personal information is completely safe. Our shop cart uses Netscape Commerce Server and RSA Encryption to offer you complete online payment security.

If you are still unsure about providing your credit card information over the Internet, please contact a customer service representative and have your order taken over the phone, or send us a fax.