Employment - Resumé

Relevant Work Experience 1. Bookshops Angus and Robertson Bookstore, Casuarina NT 1988 Shop Assistant (part-time) This position in a general bookstore entailed assisting in-store customers as well as dealing with enquiries by phone; and processing sales, orders and payments. In this position, I worked as part of a small, friendly team. Duties and responsibilities included: Assisting in-store customers Dealing with enquiries by phone and over the counter This entailed familiarity with the bookshop’s stock by memory! Use of Books-in-print on microfiche Processing sales, orders and payments Use of manual credit card facilities Care of special customer orders Maintaining neatness of the books on the shelves Store cleaning (See written reference.) White Horse Books, Nedlands WA 1990 Shop Assistant (part-time) This position entailed customer service duties in a Christian bookstore. While the bookstore included music and general titles, the majority of the store was devoted to theology. In this business, I worked as part of a small team and was required to be flexible and perform a wide range of duties. Duties and responsibilities included: Assisting in-store customers Dealing with enquiries by phone and over the counter This entailed familiarity with the bookshop’s stock by memory! Use of CDROM books-in-print Processing sales, orders and payments Use of manual credit card facilities Participated in preparing the daily banking Mail-outs with monthly statements Receiving new books into stock Care of special customer orders Creation of store displays Packing customer orders Maintaining neatness of the books on the shelves Store cleaning Monitoring accounts and dealing with debtor queries Worked in a small team. Worked Saturdays alone. Competence with a PC. (See written reference.) Koorong Books, Leederville WA October 1991 - May 1995 Shop Assistant and Stock Manager (Books) – full-time and part-time -- left to commence full-time study This long-term position included the challenge of book buying and sales monitoring for Perth’s largest Christian bookstore. I dealt regularly with academic and library staff of Bible Colleges and Theological Colleges in the capacity of recommending and providing books. Duties and responsibilities included: Book buying and stock control New title entry on to database Allocation of stock to appropriate sections Customer service, accounts, payments and bookstall consignments Assisting in-store customers Dealing with enquiries by phone or over the counter Use of EFTPOS and manual credit card facilities Familiarity with the bookshop’s database CDROM books-in-print; etc Processing sales, orders and payments Receiving new books into stock Care of special customer orders Creation of store displays Packing customer orders Maintaining neatness of the books on the shelves Monitoring accounts and dealing with debtor queries Annual stocktake Word Bookstore, Perth WA May 1999 - January 2000 Shop Assistant (part-time while studying) In this position I drew upon my knowledge and love of books as well as people skills to provide extensive customer service including: recommending books; dealing with product and account enquiries and sales processing. It also included accounts and payments work and categorising and presenting stock. Duties and responsibilities included: Assisting in-store customers Dealing with enquiries by phone, or over the counter This entails familiarity with the bookshop’s database CDROM books-in-print; etc Processing sales, orders and payments Use of EFTPOS and manual credit card facilities Handling "standing orders" for dated Bible reading notes Receiving new books into stock Creation of store displays Care of special customer orders Allocation of stock to appropriate sections Maintaining neatness of the books on the shelves Store displays Café operation Manager: David Kite, (08) 9221 0099 Summary of Skills Good people skills and friendly telephone manner Awareness of different theological viewpoints Patience with different theological viewpoints! Computer literate – PC and Macintosh Retail experience – cash, EFTPOS, credit card and account handling Willingness to do the ‘mundane’ along with the ‘interesting’ Creativity in displays and sales ‘suggestions’ Next Page - Payroll