Basically, in my working place there are has eight pump. Usually the customers such as Malay, Chinese or India will pay the amount that they want to refill the petrol at their car, motorcycle or lorry. Mostly, the customers will use the RON95 because the price is lower than RON97. Other customer likes to use RON97 because this petrol more powerful even the price is high. For the customers that are use the credit card, for example, MasterCard, Visa or Shell card, they will direct pay the amount at the machines in outside.

Every cashier that are work in everyday such as Sunday, Monday, Tuesday, Wednesday, Friday and Saturday, mostly they will record the information about the sale of the petrol. The information that needs to include are safe drop and metre petrol pump either 95 or 97 at every pump. For the safe drop, the cashier will record every safe drop that was appearing on the desktop if the customers are refill the petrol more than RM200. For the metre petrol, staff shell will record the data based on at the pump.

The cashier need to record the selling of Touch n Go and E-pay. Mostly, they need to calculate and record the sale in the day.

Every stuff in shell needs to calculate such as drinks, Gardenia breads, chocolate, sneaks, medicine and also tobacco. This is important because the supervisor will know either the stuff is short or sale. Every staff needs to calculate properly to prevent short in the end of the end shift.

Every staff has the time table of working that have been guided by the supervisor either inside staff which is cashier or outside staff which is pump person. If happen any of emergency, all the staff that was working in that day should be responsible in order to handle the incident. All the staff need to be careful and must follow the procedure of Shell.

Basically, if the customers want to check the point, the staffs need to check the point of the customers. Any redemption should be makes if the point is above 1000 point. Every 1000 points, the customer can make redemption of petrol which is RM10. If the customer wants to redeem the point to get the redemption stuff such as umbrellas, bottles or bags, they need to have the points above 3000 points. It is the procedure of Shell.

Firstly, need to get up safely delivery. This means that need to ensure the diver has set up a safe work area to reduce risk of impact with vehicles and to prevent pedestrians from entering a hazardous zone. Secondly, is let there be light. This means that, if lighting conditions are low, ensure the driver uses only intrinsically safe devices to shed some light. Thirdly, is preventing zero climbing. It is means that to prevent working at height injuries is to climb tanker tops. Then, is dipping it good. It was means that if dipping of tanks are required before and after delivery due to no ATG, ensure a safe area is setup around the dip point and reading is accurate. Next, after the safe delivery is complete, need to ensure the safety of contractor is protected. One of the ways to ensure the safety of contractor is approved contractors. This means that only approved contractors can perform works on the site. Ask for ID or check against approved contractor list is available. Then, need to check the forms. The Permit to Work System requires a Work Clearance Form before any work continues. Need to verify details and validity of WCF. After that, need to ensure the safety of PPE. PPE must ensure the correct in term of worn relative to the works being conducted. Lastly, need to set up safely, if work is being conducted on an active forecourt, ensure a safe work area has been set up to minimise vehicle impact and pedestrian interference. .