| DORSET INTERNATIONAL |
| Process to Profit |
| _____________________________________ |
| Projects/cont |
 |
| Credit Card Isuer, UK Leaderof 4-person executive managment team. Responsible for the implementation of the risk management reengineering initiatives within the UK area market, with a view to standardize and automate processes. European Credit Card Issuer Leadership for the development, and the subsequent implementation of various reengineering initiatives for the European Minor Markets. This involved root cause analysis, process mapping and evaluation, together with organization re-structuring and consolidation. Hotel Chain, UK Developed new processes and procedures within hotels infrastructure to ensure the financial integrity between the various catering functions and the front office billing process, together with an automated stock control system. Merchant Processing Company Negotiated with potential strategic partners to implement a POS network in Israel. This was successfully installed in 6 months, thus saving a business lockout. At the same time transfer the Egyptian customer base to a joint venture operation in the Middle East to provide a better platform for future business growth. Transportation Company, UK Designed and implemented a productivity incentive program for a fast turn-round 24-hr carriage maintenance workshop employing 200. European Credit Card Issuer Responsible for leading all customer service functions for an EMEA International Dollar product, together with executive management responsibilities for strategic direction and marketing growth. Also charged with the co-ordination of TQM strategies, developing improvement opportunities and control over reengineering projects. This included the full service of and payments to all Worldwide Airlines with business based in EMEA, plus the provision of a Service Bureau for maintaining the relationship with Business Partners in areas without a dedicated company presence, i.e. Eastern Europe, East Med, and Africa. Scandinavian Credit Card Issuer Responsible for the transfer of operating functions from Sweden to Norway and then accountable for the management of the Oslo Service Center plus providing Management assistance to the Danish market. The development and implementation of a one-stop service delivery strategy, utilizing technology to assist the set up of multi-dimensional teams. During this time Norway was subject to an uncertain legislative situation, causing rapid change of product configuration to be developed and implemented. Global Credit Card Issuer Development and management control of a generic global system to be utilized by all products, geographic and functional areas for the development and implementation of dynamic statistical models to evaluate prospective consumers, new product requests, and the subsequent control over customers. This system has been rolled out on a worldwide basis. Credit Card Issuer, UK Evaluated the business needs of European Data Processing Operations, implementing improved process flows, enhanced by new equipment, and managed by a new reporting suite. We have been involved in many more other projects that we would be glad to discuss with you in more detail. |