| DORSET INTERNATIONAL |
| Process to Profit |
| _____________________________________ |
| Projects |
| Debt Purchase Company, USA A complete process analysis and structural review for the operational aspects of a large debt purchase ($3.6 billion). Initially the development of the servicing plan and budgets for the venture capitalist company, then the management of the collection agency and attorney networks to leverage a lift in recoveries. International Financial Services, USA Provide evaluation of the existing prospect process (for UK expatriates) within the US for the provision of retirement investment opportunities. Large City, USA Process review for the municipal court with regard to all internal and external (outsourced functions) operating areas and re-visits for continued operational support. Review was conducted following a negative news story concerning the lack of due diligence in collecting over $190 million in court penalties. Transaction Based Company, USA Developement of a strategy document for a new service offering, evaluating various business opportunites and the formulation of financials. Subsequently requested to implement this service offering for a major client. Global Credit Provider, USA Develop various strategic initiatives to give a one-off lift in recoveries with the objective to free up additional investment dollars. This included implementing changes to close the collection process, and the development of an on-going process and procedures for future debt sales. Additional net benefit was produced through negotiations and implementation for the sale of distress debt in both UK and Canada. Credit Card Issuer, South Africa Total business review and recommendations in multi-product Card environment. Considerable modification of processes, technology, applications and organizational structure for Card Center. Travel Service and Paying Agent, Mombassa, Kenya Process review for all consumer servicing and merchant settle functions. Global Credit Provider Policy development, implementation and maintenance of a control infrastructure, to ensure the deployment and execution of Operational Compliance and Effectiveness for Consumer Customer management within the International Risk Management arena, which consists, of 34 multi-site operational markets. Optimizing Customer profitability by maximizing Risk Operations contribution. Credit Card Issuer, Europe Carried out a complete review of the Paying Agent and charge-back process of the merchant network in the developing markets of Europe and Africa. Credit Card Issuer, Middle East A continual review of the Company's Accounts Control in the Middle East, recommending re-organization and changes in working practices, as necessary, resulting in significant improvements in the Receivables situation. This resulted in an improvement of losses of $5m. Credit Card Issuer, Scandinavia Planning and co-ordination of the local currency Card launch in Norway. This involved all aspects of business, including Finance, Marketing, Legal and Tax, Operations etc. The key objectives were to strategically develop the customer service concept within Norway and establish aggressive growth rates in the Norwegian Card business. In addition prepare the template for later launches in Denmark and Finland. Global Credit Card Issuer Re-engineer and manage the risk portfolio assigned to 100+plus third party collection agencies within the International markets. |
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| We offer the following as an example of significant projects undertaken: |