| David
Yuen-Jong Lai |
| 5135 Rosemead Blvd. #7 San Gabriel, CA 91776,
[email protected] |
| Education |
University of California Los Angeles
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Bachelor of Science:
Physiological Science |
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Degree Obtained: 1997 |
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| Skills |
Programming Languages: HTML, Pascal, C, C++.
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Platforms: DOS,
Windows 95/98/NT, MAC. |
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Software and Application:
FrontPage, CorelDraw 8, Photoshop 5.5, Dreamweaver 3,
Quickens, BroadVision Dynamic Command Center, Netscape 4.x,
Internet Explorer 5.x, Microsoft office 2000 (Word, Excel,
outlook, Powerpoint), hummingbird FTP Tools, TeamTrack (defect
and bug tracking tool). |
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Customer Service:
Customer relations, strong interpersonal skills, project
management. |
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| Work Experience |
Quality Assurance
Engineer
January 2000 - Present |
Broadband Sports |
Santa Monica, CA |
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Web testing. Systematic and random (black-box and white-box)
testing of new contents and functionalities. Performance
testing. Test to see if the sites are running at most efficient
level and find ways to optimize if applicable.
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Create test plans detailing exactly what levels of tests
(function, integration, performance, etc.) a tester should
execute before deployment. Also decide on what type of test
plan to use.
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Content database maintenance. Make sure the web site contains
coherent content and logical functions. Deployment of new
content files and source codes.
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Delegation of development tasks. Distribute update requests,
bug fixes and enhancement tasks to members of the development
team.
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Office Manager
September 1999 - December 1999 |
Digital Trading
Inc. |
West Covina, CA |
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Account maintenance. Open accounts for new clients about
account and trading policies. Update and maintain client
files. Review client trading activities and account status.
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Technical and network maintenance. Troubleshoot network
problems and make sure trading activities are logged correctly
and accurately. Orient new clients with workstation, commands
and trading software.
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Marketing. Create advertisement in English and Chinese
to be published in local newspaper. Organize mail-outs of
promotional items. Update company info on company website.
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District Manager
Assistant
June 1999 - September 1999 |
AXA Financial |
Monterey Park,
CA |
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Basic office clerical duties. Organize client files, complete
service request forms, type client correspondence letters
and make calls to request quote prices on life/health insurance
policies.
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Construct proposals. After the district manager obtains
financial information from potential clients, generate life
insurance policy proposals according to the information
provided and the financial goals clients plan to achieve.
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Personal Banker
1996 - June 1999 |
Bank of America |
West Los Angeles,
CA |
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Provide assistance to clients with basic banking skills.
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Promote banking products to all customers and meet quarterly
quotas in sales.
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Complete non-banking projects assigned by managers independently
or cooperatively.
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Customer Service
Supervisor
1993 - 1996 |
Associated Students
UCLA |
West Los Angeles,
CA |
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Supervise a team of customer service representatives on
customer service duties.
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Open and close the store while handling large amount of
cash.
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Delegate projects to team members and provide assistance
to managers.
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Evaluate team member's performance and provide feed back
to both team members and the management.
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Earned employee of the the month honor.
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| Language |
Fluent in speaking
and writing Chinese. |
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| Reference |
Professional and personal
references provided upon request. |
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