Austin, Texas
Proven leader focused on the development and growth of software/technology companies. Skill set includes:
� Leadership / management � focus on building and managing successful teams
� Operational management - specifically in the startup and growth phases
� Client and professional services management
� Extensive experience with Software as a Service (SaaS) business model
� Business strategy development and implementation
� MBA with concentration in marketing / entrepreneurship
EXPERIENCE
Convio, Inc., Austin, TX, June 2004 � September 2006
Convio is a venture-funded Internet software and services company that provides fundraising and constituent relationship management solutions for nonprofit and higher education organizations (named the fastest-growing private company in Austin in 2004 and the top private company in Austin for 2005).
Vice President of Services
� Responsible for all aspects of client services management, including professional services, training, account management, and customer support
� Managed 60+ employees, including vice presidents, directors and managers (hired over 50 new employees in a 2 year period)
� Managed client base that grew from 240 to over 600 clients in less than 2 years
� Implemented infrastructure to allow scalability of the Services organization, including company-wide CRM, customer satisfaction survey process, new client implementation process, and extensive metrics-driven management structure
� Grew services revenue by over 100% (included introduction of multiple new service offerings and complete revision of pricing structure for new and installed base sales)
� Increased client renewal rate from 80% to over 90%
� Increased sales to existing clients by over 300%
� Reduced support cost per client by over 30%
� Decreased client implementation time by over 40%
Kinzan, Inc., Carlsbad, CA, March 1999 � April 2004
Kinzan was a venture-funded software company offering hosted content management and e-commerce applications and related professional services.
Vice President of Operations
� Responsible for all aspects of client management for Kinzan, including account management, professional services management, and customer support
� Led Kinzan�s product and corporate marketing teams, including responsibility for market selection, product strategy, pricing, marketing communications, and press / analyst relations
� Developed Kinzan�s alliance partner program, which was responsible for distribution of Kinzan�s products through consultants and systems integrators
� Responsible for corporate reorganization which resulted in 50% reduction in operating costs
Senior Director of Professional Services
� Created and managed Professional Services organization (built team from 2 to 20, representing over $3 million in annual services revenue)
� Built client base from 5 clients representing $60,000 per month in revenue in 1999 to 28 clients representing over $300,000 in monthly revenues in 2001
Director of Operations
� Led transition of employees, clients, and assets from parent company (iXL, Inc.) to newly-created venture-backed software company, Kinzan
� Managed all operations of early stage company, including Client Services, HR, Accounting, and Facilities
Previous Positions (1989-1999)
Education
Consulting Expertise
LinkedIn Profile