Sample Consulting Engagements
� Clearly defining the client engagement process
� Creating the management infrastructure to track and manage Services activity
� Improving the Sales to Services �handoff
� Creating a Process Improvement Methodology
� Building/Staffing the Team
Client Service Strategy
� Outsourcing customer support
� Services pricing
� Organizational structure and theory
� Sounding board for Services executives
Other Areas of Expertise
� Account management / installed-base sales
� Acquisition operational management