Easy and complete introduction to supply chain management assisted by ERP systems.     
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This section will contain summaries of very interesting books that I have used during my courses. I pretend to develop very much this section; right now I am including a summary of the first chapters of the Martin Christopher's book "Logistics and Supply Chain Management". The book is a complete introduction to supply chain management; it is very easy to read, actual and interesting: A must if you are studying business.

1. Logistics and competitive strategy

  • Competitive advantage
  • Gaining competitive advantage through logistics
  • The mission of logistics management
  • The supply chain and competitive performance
  • The changing logistics environment

2. The customer service dimension

  • The marketing and logistics interface
  • What is customer service?
  • Customer service and customer retention
  • Service-driven logistics systems
  • Setting customer service priorities
  • Setting service standards

3. Measuring logistics costs and performance

  • The concept of total cost analysis
  • Principles of logistics costing
  • Logistics and the bottom line
  • Logistics and shareholder value
  • Customer profitability analysis
  • Direct product profitability
  • Cost drivers and activity-based costing

4. Bench marking the supply chain

  • What to benchmark?
  • Benchmarking the logistics process
  • Mapping supply chain processes
  • Supplier and distributor benchmarking
  • Setting benchmarking priorities
  • Identifying logistics performance indicators

5. Managing the global pipeline

  • The trend towards globalization in the supply chain
  • The challenge of global logistics
  • Organizing for global logistics
  • The future

6. Strategic lead-time management

  • Time-based competition
  • The concept of lead time
  • Logistics pipeline management
  • Logistics value engineering
  • The lead-time gap

7. Just-in-time and `quick response' logistics

  • The Japanese philosophy
  • Implications for logistics
  • `Quick response' logistics
  • Vendor managed inventory
  • Logistics information systems
  • Logistics systems dynamics
  • Production strategies for quick response

8. Managing the supply chain

  • Creating the logistics vision
  • The problems with conventional organizations
  • Developing the logistics organization
  • Logistics as the vehicle for change
  • The need for integration
  • Managing the supply chain as a network
  • Process integration and ECR
  • Co-makership and logistics partnerships
  • Supplier development

9. Leading-edge logistics

  • The new organizational paradigm
  • Managing the supply chain of the future
  • The role of information in the virtual supply chain
  • Making change happen



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