Project:         Personal Computer Repair and Upgrades

 

Description:

Troubleshooting computer problems. Designing upgrade systems, tailored to the client’s needs. Carry out repair and upgrade maintenance.

 

Competencies        

This project addresses the following competencies

ICAITTW002B           Communicate in the workplace

ICAITS009B              Interact with clients

Elements from the following units of competency may also be addressed

ICAITTW001B           Work effectively in an information technology environment

ICAITTW004B           Apply Occupational Health and Safety procedures

ICAITU005B              Operate computer hardware

ICAITU007B              Maintain equipment & consumables

ICAITS014B              Connect hardware peripherals

ICAITS015B              Install software applications

ICAITS022B              Determine client computing problems and action

 

 

Background

Computer systems need to be maintained to ensure they function well. Records need to be kept to assist in diagnosing any problems. It is a good idea to keep a log of all work carried out on each computer and requirements that each client suggests they may require. This will assist in determining the clients needs when upgrades are needed.

 

Requirements for the student to complete

You are expected to complete a range of related to the competencies above matched with this project.

Below is a list of typical tasks which may be completed.

·        Install hardware;

·        Install software;

·        Troubleshoot hardware problems;

·        Troubleshoot software problems;

·        Tailor a computer system upgrade for a specific client;

·        Connect and install hardware peripherals.

From your experience at your placement produce a set of questions that should be asked of the client to methodically determine that client’s troubleshooting, maintenance or upgrade needs.

Produce a report or log of the week’s work. Write a report on computer troubleshooting, maintenance and upgrade.