Project Name    Workstation Management

Description

Carry out computer workstation maintenance including file maintenance, backing up and restoring, virus scanning and reporting of software compliance.

Competencies        

This project addressed the following units of competency:

ICAITTW002B           Communicate in the workplace

ICAITS009B              Interact with clients

Elements from the following units of competency may also be addressed

ICAITTW001B           Work effectively in an information technology environment

ICAITTW004B           Apply Occupational Health and Safety procedures

ICAITU006B              Operate computing packages – applications desktop

ICAITU005B              Operate computer hardware

ICAITU007B              Maintain equipment and consumables

ICAITSO16B              Record client support requirements

ICAITSO15B              Install software applications

 

Background

Like most objects, computers need to be maintained to ensure they function well. Furthermore, to assist in the maintenance and repair of faults, it is a good idea to keep a log of the work carried out on a computer. Over a period of time this information can be used to build up a picture about the reliability and general health of a computer workstation.

Requirements

Typically, you might be expected to perform a range of tasks from the list below. It is expected that the following tasks would be performed on at least one computer workstation in the workplace.

·      Scan a disk for viruses and errors.

·      Determine available disk space and the change in available disk space.

·      Clean keyboards, monitors, system units, floppy disk drives and CD ROM drives using appropriate equipment and following correct procedures.

·      Report any hardware faults or malfunctions including those associated with the workstation and peripheral devices.

·      Run system tools such as a scandisk and Defragmenter.

·      Identify and maintain an inventory of all software on the computer.

·      Print directory listings.

·      Install software and connect peripheral devices under the direction of your supervisor.

·      Produce a report or log of the week’s work. From your experience of maintaining a computer produce a set of guidelines that could be used in the workplace.