Between Sept 98 and May of 2000 I worked for GE TechTeam. Our Center's two major contracts were Technical Support for Gateway Computers and Warranty Services / Tech Support for Circuit City, as Computer Support Plus. I had the privilege of working on both projects. I was a senior technician, resource technician, and trainer on the Gateway project. I was one of the first technicians to start working at the site and I stuck with them till they closed, unlike many others. In the projects infancy I was also Backup Team Leader for several of the Team Leaders that started in the first group. That was a real fun time, only � of the site was operational, there were boards in the bathrooms separating the stalls, and wires and such hanging from the ceiling. I earned the title of technician that most of the hot calls were handed over to, especially those that the Team Leaders didn�t want to handle. Mad people are fun. Sometimes they were not mad though, sometimes I was the last effort into resolving their issues, and I had a pretty good success rate.
Later on our site took on Computer Support Plus, and just a little bit less than half of the site was trained and equipped for that project, My favorite Team Leader asked for me to join the project so that I could offer my Macintosh experience, so I left the Resource Team on the Gateway project and went to CSP. I stayed on that project and even continued to offer support on the Gateway project, till the site closed. |
