Currently looking for part time or contractual work in the Soo area, doing what I do best... Technology Services.
My specialty is office and communications technology, and I have 14+ years experience in the field. I've worked for big corporations such as Dow Corning World HQ and American Floral Services World HQ, as well as MIS deployment services for Genesys Hospitalin Flint, during its opening, and I've learned a bunch from working for 2 employment agencies, and many other jobs. My most recent job was being a senior technician and site trainer for a division of GE, known as National TechTeam.
Being unintimidated by new technology and instead being receptive to, and enjoying it, allows me the ability to absorb this information and in turn, share it with those who are less receptive to the fast changing world of computers and office automation and show them how they can apply it to their lives and work. With almost 15 years experience in computer communications and software expertise, I am employable in most any information and technology, support position.
Senior Technician/Site Trainer
Soo, MI
08/1998 - 05/2000
Assisted clients with hardware issues over the phone. Assisted other technicians with clients, when all resources had been used and there was no resolution in site. Talked down Escalation's (Hot Clients). Trained staff and technicians on new technologies. Macintosh Specialist on CSP Project.
Missing Link Technologies
Self Employeed
Midland, MI
04/1997 - 03/1998
Computer Hardware and Software Sales, custom built computer systems. Upgraded hardware and software. Installed and
maintained small LAN (networks). Consultation and software tutoring. Post purchase support of hardware and software. Designed and implemented small business web sites and intranets. Installed fax machines and other new office equipment and instructed staff or purchaser on proper use. Internet
Research. Saved clients and average of $500/service by researching cost effective equipment.
McDonalds
Floor Supervisor
South Saginaw Rd.
Midland, MI
06/1997 - 01/1998
Controlled floor with light supervision in all volume levels. Able to perform all crew stations. Interviewed people for employment. Recorded docs in employee personnel files. Maintained restaurant safety awareness and safety records. Participated in crew incentive and enthusiasm team. Used proper security and verification procedures when handling cash. Frequently talked to customers to measure and improve their satisfaction with the McDonalds experience. Maintained critical standards as for holding times, service speed and quality, raw and finished product quality, cleanliness, and sanitation. Managed customer complaints. Prepared crew, equipment, and product for next shift. Trained crew on all stations.
Dow Corning for Manpower
Administrative Support
Midland, MI
03/1997 - 06/1997
Utilized special corporate intranet to schedule administrative meetings. Assisted in development and distribution of corporate news releases. Gathered critical data concerning corp. legal issues, using live news wire feed and scanning several local newspapers and magazines as well as watching news at home. Represented the corporation for several third party media companies. Transferred urgent media phone calls as well as regular departmental phone duties. Distributed key information as it came in to the appropriate individuals, utilizing network and inter office mail and faxing.
Genesys Hospital/RGB
MIS Deployment/Support and Office Specialist
Midland, MI
01/1997 - 03/1997
For RBG: Office specialist. Installed software, troubleshot hardware. Light office duties, answered phone and tended clients. Helped in testing. Began foundation work for employee bank transfer to Q&A v4. Installed Office 97 Prof. and trained staff on use. Configured hardware and software for visually impaired, including but not limited to; Zoom Text (DOS/Win), Artic (DOS, text to speech), Dektalk (DOS, text to speech), and Open Book (Win, document scan/OCR/text to speech).
For Genesys Hospital: Software support. Hardware
troubleshooting. Hardware deployment and installation. Network configuration. Installation and activation of anti-virus software. Worked under special conditions, in some cases in the surgery room with an operation in progress! Utilized "Genie" medical software, and special hospital hardware.
McDonalds
Certified Night Manager
Oklahoma City, OK
05/1996 - 01/1997
Certified by Regional Supervisor. Assisted in first phase of recovery of the 50th street store. Headed restoration and maintenance of the ISP and PAR computer POS (Point of Service) systems in a major hardware malfunction, making sure that the manager's daily, weekly, and monthly reports were still possible. Installed and configured new time clock. Installed and configured updates for ISP software, saving the store HUNDREDS of dollars. Controlled floor staffed by supervisors, recognized as an equal. Managed store in "crisis" high volume situations, unsupervised, and often with only two other crew members to operate the store, all the while maintaining acceptable sales, as well as the highest standards of QSC (Quality, Service, and Cleanliness). Able to perform all crew stations and maintenance.
Education:
Studies in, Internet / Network and PC Specialist
Lake Superior State University
Sault Ste. Marie, MI
Studies in, Technical Illustration
OSU Technical Branch
Okmulgee, OK
Certificates and Licenses:
Positive Couching Management, McDonalds, MI
Completion of Training*, TechTeam / Gateway, MI
Completion of Training*, TechTeam/CSP, MI
*Equivalent to 13 credit hours PC Specialist, according to LSSU enrollment.
Skills and Abilities:
Communications Applications Specialist. Mobile Computing Specialist. Internet Applications Specialist.
Installed and configured; motherboards, monitors, sound cards, video cards, hard drives, floppy drives, CD-ROM drives, CD-R and CD-RW drives, combo cards, printers, special removable storage drives and controller cards, tape drives, network cards, memory upgrades, BIOS upgrades, firmware flash installations on several devices, scanners, digital cameras, web-cams, modems, cable modems, USB devices, internal and external SCSI devices, IEEE / Ilink / Firewire devices. FM and TV tuner cards, plotters, fax components, telephony hardware and software, phone cables, network cables, and inter office telephone systems.
Operation and implementation of the following mobile operating systems and the applications developed for them...
Windows CE, Pocket PC, Palm OS, Epoc 32 (Psion/Mako/Revo), Newton (Apple Newton and EMate), as well as several proprietary PDA OS's.
Extensive experience with Windows 95 and 98, operating system and applications. To many to list. Have been using most major titles since their first release.
Extensive experience with Macintosh, hardware, OS, and applications. To many to list. Have been using most major titles for over a decade.
Honors and Activities:
Drama / Speech and Debate. Internet community and society, design, implementation, and analysis. I'm active involved in victims support groups online. Assist non-profit organizations in getting up on the web.
Held position on the Transition Board for the TechTeam layoff, worked hand in hand with local (Michigan Works and WIA) and state officials (MDCD), in order to asses better ways for people to deal with unemployment. Transitioned to new jobs, education, or relocation.
Hold position on Consumer Board for the operation of the Drop-In in Manistique. I am Acting Chair, Vice President and Secretary. Currently spearheading the Policy and Procedures project. Also responsible for managing Drop-In on a scheduled basis.
I'm on the Apple Development Team, consumer testing, beta analysis.
Also on the PALM Development Team, consumer testing / beta.
