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  • Which office handles the issue that is troubling me?
    • What is the phone number?
    • What is the name of a contact person who can help in this issue?
    • What is his address and office number?
    • What are his office hours?
    • What do I have to bring with me in order to get the service that I need?
    • What else do I need to know?
  • Do I need a license for the issue that is of interest to me?
    • What are the requirements for receiving this license?
    • Which office issues this license?
    • Who is the contact person at that office?
    • What is that person's office hours?
    • What is that person's phone number?
  • At what age can I retire from my office?
    • Which office will give me the information that I need about retirement?
    • What do I have to bring along to that office?
    • Who is the contact person at that office?
    • What is that person's office hours?
    • What is that person's phone number?
  • What are my rights for returning unsuitable or defective merchandise at a specific establishment?
    • What is the procedure for returning the merchandise?
    • Can I get my money back or will I just receive a an exchange voucher?
    • Are there any special circumstances for using vouchers more efficiently or successfully?
    • Can vouchers be exchanged?

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