Learn all of this material - it is vital. Keep in mind, 8 year olds that get their ham radio licenses know all of this stuff.
HOW REPEATERS WORK - A SIMPLE EXPLAINATION
HOW TRUNKED RADIO SYSTEMS WORK - A WAY TOO SIMPLE EXPLAINATION
THE 10 GOLDEN RULES OF RADIO USAGE
WHY TRUNKED RADIO SYSTEMS ARE BAD FOR PUBLIC SAFETY
ESSENTIAL CHARACTERISTICS OF PUBLIC SAFETY RADIO REPEATERS
SAVING LIVES WITH PORTABLES AND SCANNERS
FAA RADIO TERMINOLOGY AND TECHNIQUES
PUBLIC SAFETY RADIO MODULATION TECHNIQUES