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Dealing with Conflicts

Conflicts nature, arising, effects, levels and handling are inevitable

Topics

Points

Elaboration

Conflicts

  • Definition
  • Process
  • One party perceives negative responses from another party

    • Functional?
  • Task conflict: low-medium level for argument & agreement on better solution
  • Relationship conflict: destabilising, interpersonal
  • Process conflict: low level best, not disruptive

    • Levels
  • Intra-personal: struggling with yourself
  • Inter-personal: struggling with others, the battles of sexes & people
  • Intra-group: struggling with fellows
  • Inter-group: struggling with other fellow groups
  • Inter-organisational: struggling with your organisation, yr. Ricebowl

    • Conflict process

    • Stage 1
  • Incompatibility
  • Reasons: comm.
  • Structure
  • Personal

    • Stage 2
  • Cognition
  • Perceived conflict
  • Felt conflict

    • Stage 3
  • Intentions:
  • Competing
  • Collaborating
  • Compromising
  • Avoiding
  • Accommodating

    • Stage 4
  • Behaviour:
  • Ours & others

    •  

    • Stage 5
  • Group performance:
  • Increased
  • Decreased

    • Dimensions of conflict-handling intentions

    • Axes
  • Assertiveness
  • Co-operativeness

    • Avoiding
  • Low, low

    • Competing
  • High, low

    • Compromising
  • Medium, medium

    • Accommodating
  • Low, high

    • Collaborating
  • High, high

    • Negotiations

    • Integrative
  • Resolving & bargaining on both sides

    • Distributive
  • Divides up with 1 party winning

    • Third-party
  • Third party helps
  • Mediation: neutral reasoning
  • Arbitration: authority
  • Reconciliation: trusted, informal

    • For successful negotiations & resolution of conflicts
  • Sensitive to concerns
  • Concerned for others
  • Mutual trust
  • flexibility

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