Bad experience with Emirates airlines? You are not alone!
After publication of my article I got lot of letters where people shared with me the similar bad experiences they had with Emirates airlines. Following are some of these similar experiences. To be fair, I am also including messages which support Emirates service.
Emirates Airlines is buying first spot on most Search Engines, and by doing so dislodging this page from its premium position, so if you would like to keep this page "known" on Internet, make a link to this page and tell your friends about this page. Thanks! http://www.geocities.com/SoHo/Cafe/9653/emirates2.html |
This page is updated regularly so visit it again to read more letters.
Please send your opinion or comments to the [email protected]
Thanks!
Complaints by Year (Click the followings to read complaints of that year)
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Hi I'm Paul,
I a just
recently returned from Cyprus & I just want to say
that you have got it all wrong mate. Maybe why they were rude to you
is
because you were rude & disrespectful to the cabin crew. As I was
reading through your collection of letters that you've recived & as
one
guy said you get 18 movie channels 16 games channels 40 audio
channels,
now that is quality & service for you. Mate maybe you,ve expirenced
some rough situations but I'm telling you maybe you should fly with
them again, but just a short flight with not that much valubles in
your
luggage.
BY !
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hi
i had a bad experience with emirates. i was wondering if you knew of a
web
site that has a complaint depo for emirates. i was looking at thier
web
sites and could not see anything. i had flown with emirates for the
first
time. the staff was unbelievibly unprofessional. if you know of a
complaint
line where i could write to emirates to let them know of my experience it
would be greatly appreciated.
thankyou
davis mah
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Don't swallow too quickly when terms like
"best Middle East carrier," "#1
Business Class," etc. is shoved down your throat. Try asking yourself who
bestowed such honors in the first place. You'll find that these types of
awards are "bought & paid for" honestly! It's just as true that to
find out
the real story on a product you check sources that are not sponsored by
advertisers (i.e. Consumer's Reports). I live in Dubai and run into
employees every day... not necessarily a very impressive lot. I concur with
one of your respondents... "Customer Service" is not even a concept
for most
people here.
You mentioned PIA... it is definitely not a high profile airlines and
doesn't offer all the goodies of Emirates or BA or Air France... but the
service is quite good. Sometimes, all you need is someone who is pleasing
and responsive to attend you and some peace and quiet on the flight.
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Dear Jawad,
I am Rustam Khan from Canada. I have travelled throughout the world on almost
all major airlines of the world including American Airlines, Air Canada,
British Airlines, PIA, Saudi Airlines, Air India, Lufthansa, Swiss Air,
Emirates and many others.
My experience had been extremely good with Emirates due to which I always
recommended to my colleagues, friends and relatives to pick Emirates for
travels. Being a frequent flyer, I choose Emirate Connections whereever
available due to their the best services, attitude of staff, comfort,
personal touch, excellent facilities and one can add on to this list of their
distinctions.
Emirates being a very new airlines has infact excelled its cotemporary
airlines and wish that others could learn from the magnificent glories and
achievements of Emirates Air Lines.
Rustam Khan
Canada
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From: | amjed khan |
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Reply-To: | [email protected] | |
To: | [email protected] | |
Subject: | emirates airline | |
Date: | Thu, 19 Apr 2001 15:03:43 +0100 |
good service staff very friendly departing and
arriving on time what you
want you get very good 18 movie channels 16 games channels 40 audio
channels so whats the fuss then again no airline in the world is perfect
i give it 10 out of 10
thankyou
[email protected]
From: | "Lola & Gavin" |
To: | |
Subject: | Sympathy |
Date: | Tue, 17 Apr 2001 06:43:18 +0100 |
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Wow, what a shitty experience!!
I was on Emirates two years ago, Singapore-Dubai-Singapore and
thoroughly enjoyed it. Much better than my country's Singapore Airlines.
In June, my family and I are taking Emirates again,
Singapore-Frankfurt-Singapore. Besides the 3 hours stopover at Dubai, I
don't expect any unpleasantness. However, if I have to go through what
you had experience, be sure that I will tell the world about it at your
webpage.
Regards,
From
[email protected]
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Dear brother
I
just read your complain , wow i never knew that an
airlines could be so rude and crule ! I hope i never have to go thru any of
this . Thanks for the tips\\
Salam
Rizwan
Ahmad Khokhar
Emirates Airlines is buying first spot on most Search Engines, and by doing so dislodging this page from its premium position, so if you would like to keep this page "known" on Internet, make a link to this page and tell your friends about this page. Thanks! http://www.geocities.com/SoHo/Cafe/9653/emirates2.html |
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59,Ince Lane,Elton,
Chester,Cheshire.
CH2
4QB Tel: 01928723153 |
United Arab Emirates,
Customer Services,
Complaints Department
Dear Sir
or Madam:
I wish to make a claim against your company, for the horrendous journey
my wife and I encountered on our way back from three weeks holiday in Thailand.
This terrible event started when we arrived to check in at Bangkok
Airport at 10pm local time on Friday August 11th. We were supposed to
be flying to Dubai at 0115am Saturday 12th local time on flight EK87
and then on a connection with The Emirates to Manchester EK35 arriving back in
Manchester on Saturday 12th at 1225pm.
On arrival at check in a check in supervisor gave us a sheet of paper to
explain that there was a flight delay of 10 hours and that there would be
refreshments served for our delay. The paper also explained where to obtain the
voucher for refreshments.
We were then left in Bangkok airport all night with a refreshment
voucher worth about 300 baht, £5 in my currency for the two of us. There was no
mention of any accommodation for the night because we would not be flying until
11am Saturday 12th when the problem of no flight was not our fault.
We both sat around the airport all night , my wife is 66 and I am 51. We
had left our hotel at 12 noon on Friday August 11th. It was going to
be 23 hours from leaving our hotel before we were even boarding our first leg of
our flight home. We were both completely shattered when checking in for our 11am
Saturday 12th flight to Dubai, we both felt physically ill.
At check in we were told obviously we would have missed our connection
at Dubai and there would not be a flight for us until Sunday August 13th.
We were assured that it was not a problem and the Emirates would pay for a nice
hotel for us and fly us on to Manchester on Sunday August 13th.
We arrived in Dubai at
approximately 2pm local time. Went to the carousel to pick our suitcases up. All
we wanted to do was to get to the hotel and lie down. By this time we were
feeling really ill. We waited and waited. Our suitcases were not there. The
carousel had stopped and the attendant said that there was no more coming
through. This is the last thing we wanted after being awake so long we were both
physically drained.
I found one of the supervisory staff and asked why our luggage was not
there and he said that because we were travelling on to Manchester tomorrow
morning we would be unable to have it. Because it would be kept in a container
at the airport overnight and loaded onto the Manchester flight first thing
tomorrow morning. I told him that my wife and I found this unacceptable, we were
staying in a hotel in Dubai courtesy of The Emirates and we needed a change of
clothes etc. He then advised me to go to the baggage office and explain our
situation to a member of staff there.
After explaining our situation to about three different people a really
helpful member of staff in the baggage office arranged for our luggage to be
offloaded from the container. He told me that it could take some time so we
might as well go to our hotel and he would telephone the hotel when the luggage
was available to be picked up. The time now was 5pm and we were just about to
leave the airport for the hotel after landing at 2pm. Never in our lives had we
both ever felt so tired and physically worn out. Instead of looking forward to
checking in the hotel and having a nice evening, we were travelling to the hotel
knowing that I would have to return to the airport sometime later to pick up our
luggage. Also knowing we could not even get changed before going into the hotel
restaurant after being in the same clothes for over 18 hours.
We arrived at the Capitol Hotel Dubai at 5-30pm local time. We went
straight for a coffee after checking in courtesy of The Emirates and then went
to our room. After showering we went to the reception and asked what we were
entitled to off the restaurant menu. We were told we could have anything we
wanted courtesy of The Emirates. Whilst studying the menu in the restaurant the
waiter came up and said we could only have The Emirates set menu. The food was
nice but not what we would have chosen had we a choice.
We returned to our room and at 8-30pm the airport rang to tell us that
the luggage was ready to be picked. I immediately went downstairs and ordered a
taxi to the airport. The round trip cost me approximately £15. I arrived back
at The Capitol Hotel at 10pm. We ordered two hot chocolates (nearly £6) then
went to bed as we had an alarm call at 4am to leave The Capitol Hotel at 5am
prompt so that we could check in for our flight home on Sunday morning.
We left The Capitol Hotel at 5am Sunday morning August 13th
after 6 hours sleep, our first since we arose on Friday morning. On arrival at
the airport we made our way to the check in desk for the Manchester flight EK35
departing at 7-35am local time. We were then told that we were not booked on the
flight and the flight was full. We could not believe what was happening to us.
The Emirates had kept our luggage originally for transit to this flight and they
had paid for a hotel for us, now they were saying they had no trace of us on the
flight.
Lots of negotiations took place after this and I was sent from one
person to another then someone came and apologised and said we would have to
stay in Dubai another night. This meant we had been awakened at 4am in the
morning for a flight we were not even booked on. It was now 10am local time and
I had strongly refused to stay another night and demanded that something was
sorted out. My wife who is 66 was nearly out of her mind with worry as well as
the fact we had hardly slept since Friday.
Eventually things were sorted out and we were given two seats on the
London flight at 2-15 pm local time. Once we arrived in London we had to
transfer to a British Midland shuttle to Manchester which was also delayed. We
finally arrived at our destination in Manchester at 10-30pm Sunday 13th
August. Our original flight should have reached Manchester at12-25pm Saturday 12th
August. Altogether we were 34 hours late arriving at our destination.
That is the end of my story, which I believe to be true in every detail.
My claim for compensation is for the duress my wife and I was put under through
no fault of our own. Although I accept that aeroplanes can develop faults and it
is not always possible for everything to run perfect, I feel with hindsight that
we were sadly let down by The Emirates.
Questions:
Why were we not put in a hotel in Bangkok for the night knowing the
length of the delay, instead of being left in Bangkok airport all night with 300
baht between us?
Why were we not on the flight list on Sunday 13th August when
The Emirates knew we were in Dubai, they were paying for the hotel?
Why, when you are checked in to stay overnight in Dubai is your luggage
checked in for Manchester when it is common sense that people will want there
luggage with them if they are staying overnight for a change of clothing etc;
Where would my luggage have ended up if I had not insisted that I take
it to The Capitol Hotel with me?
There is no doubt that The Emirates flights are good and your
staff first class but I believe your administration leaves a lot to be desired.
Throughout this nightmare journey there was not one member of Emirates staff
available once they dealt the paperwork out informing us of the flight delay at
Bangkok on the Friday night. They remained faceless to say the least.
We are hoping to fly to Thailand at Christmas but after this nightmare
return flight I have my doubts whether it would be advisable ever to fly with
The Emirates again.
I would like a prompt reply to this compensation claim otherwise I will
have no alternative but to forward a copy of this letter to my solicitor, the
National newspapers and also BBC Watchdog whom I think will look at this letter
with avid interest.
Sincerely,
Paul and June Hughes
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Dr.
Jawad, |
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Salaam Mr. Jawad,
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We took a family trip from Boston to Dhaka on Dec 28,2000. Our flights
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truly a selection of hellish journeys. i sympathise with you. i took
one |
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this is a page for all those who want to post their
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I have nothing to do with
the airline business, but the tickets we buy from |
Return to the Emirates Bad Experience Page
2004 and onwards on our Blog, http://emiratecomplaints.blogspot.com/
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