Armand Feigenbaum probably stands as the least appreciated quality guru. He does not get the great attention that the others (Shewhart, Deming, Juran, Ishikawa, etc.) get. But, he is special. He contributed the concept of Total Quality Control in his book of the same name. Feigenbaum also believed that quality was a way of operating or a way of life, thus the term "Total Quality."

But, he contributed more than terminology...he added his beliefs of how quality proceeds. His believes that there are three elements to quality:

Quality Leadership

...the management in a company must always be striving for quality. They must put items in place that allow them to measure quality, control quality and improve quality. There must be constant feedback and oversight of the organization to assure that quality continues.

Modern Quality Technology

...the quality function (little Q) cannot achieve quality without the help of others. Everyone must be trained and led to quality.

Organizational Commitment

...everyone in the organization must believe in quality.

I must admit...this is paraphrasing from several sources about Dr. Feigenbaum...I must do more reading about this most unnoticed of our gurus. However, if you know more about Dr. F, please email me and teach me about his beliefs and ways.

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