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Umar Waqqas Mirza |
| January 02, 1980 | |
| Islamabad, Pakistan | |
| +92-333-5118805 | |
| [email protected] |
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Interpersonal Skills |
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 Creative,
Trend Setter and Innovative. |
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Team
player and Managing Group of People. |
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Time
Management and Professionally Committed. |
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Self
motivated, Proactive, Fast Thinker and Quick Learner. |
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Strong
Analytical, Problem solving and Decision making skills. |
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Excellent
Communication, Presentation and Documentation skills. |
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Command
over spoken & written English, Urdu and Punjabi language. |
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Technical Skills |
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Understanding of IT operational framework such as ITIL. |
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Moderate
level knowledge of LINUX based environment. |
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Skills in
monitoring the networks and evaluating the problems. |
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Completed
Cisco Networking Academy Program of CCNA from UTS,
Australia. |
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Completed
Cisco Networking Academy Program of CCNP from UTS,
Australia. |
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Expert
level skills in Installation, Integration and Troubleshooting of
Systems and Network Elements |
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Worked on
Cisco Routers (2501, 2514, 2601, 2811) and Catalyst
Switches (2950, 3750) including Multilayer (4507). |
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Seminars
attended and have good knowledge of ISP Setup, Voice
over IP and Wireless, Network Security
(Implementation of VPN). |
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Seminars/Trainings conducted regarding Networks such as
FLSM and VLSM, Network Model (OSI), Routing &
Switching, Network Security using ACL, Contact Centre Voice
Recording and Screen Capturing, IPCC Call Flow. |
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| LAN/WAN: | ||||||
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Highly trained and experienced in designing campus area network using Fast Ethernet, Gigabit Ethernet, VTP, VLAN, EtherChannel, HSRP with firm grip over WAN technologies like Frame Relay, ISDN, HDLC, PPP. Wireless LAN involving installation/configuration of Cisco Wireless Access Points and Wireless Bridges. |
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| Routing: | ||||||
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Operating Network using multiple routing protocols, optimizing routing operations using RIPv2, IGRP, EIGRP, OSPF, IS-IS, BGP, IPv6, 6to4 tunnels, Routing using IPv6. |
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| Switching: | ||||||
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Configuration of switch, switch ports and troubleshooting, Inter VLAN Routing, Multilayer switching, VTP, STP, Multicasting like IGMP, EtherChannel, Advanced IP Engineering using MPLS, Layer 3 redundancy using HSRP. |
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| Cisco IP Telephony: | ||||||
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Deployment and Support of Cisco Call Manager, Auto Attendant, Attendant Console, Cisco Unity, Cisco Meeting Place, Network Monitoring (RTMT, SolarWinds, Cisco Works, Cisco IPCOM), IP Phones and Conference Station. |
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| Cisco IP Contact Centre (IPCC Enterprise): | ||||||
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Deployment and Support of Cisco ICM (Call Router, Logger, AW/HDS, CCM PG, VRU PG, MR PG, CG-CTI Server), CTI OS, Cisco CVP (Voice Browser, Application Server), WebView Reporting, Multi Channeling (Email/Web Interaction Manager), Voice Gateway, Gatekeeper and 3rd Party tools: - Voice Recording and Screen Capturing. |
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