This interface is meant for administrator, managers, employees, Customer Representatives of your organization. Here they will able to perform a number of tasks such as Work Flow Management, Trouble Ticket System, Knowledge Base Management, Email Management System, Survey Manager, Extensive Customization, Report Engine.

Through this interface your customers can perform a number of actions like Customer Helpdesk, self help, trouble ticket generation, ticket updation and tracking, profile management and FAQ.

Your customers can send you requests via email, fax, phone, live chat. All the email requests are automatically logged into the helpdesk and their unique ticket number is generated. Customers can keep track of all the requests sent through various channels through your online helpdesk thereby making your organization completely customer centric.