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CAREER OBJECTIVE: Seeking to become a professional within an organization that represents career advancement opportunities within the field of Customer Service, and also offers a high degree of challenge, responsibility and upward mobility.

  • Expertise in translating strategic objectives into pragmatic and operable practices
  • Outstanding knowledge of contemporary Human Resources management practices and principles
  • Demonstrated ability to provide leadership to foster a collaborative team in a climate of significant organizational and cultural change
  • Outstanding level of interpersonal, conflict resolution and vocational counseling skills
  • Solid background in spreadsheet, word processing, database, custom software, corporate office, hospitality, and property management applications.
  • Extensive knowledge of Windows 3.x - XP, networking, HTML, Macromedia Flash, Dreamweaver, Photoshop 5.0, and Internet programming applications.
  • 10+ years Hospitality Industry 5-star customer service experience

PROFESSIONAL AFFILIATIONS

  • HTML Writer's Guild
  • Chef's Association of Southern Arizona

PUBLICATIONS

EDUCATION

Secondary:
  • 1987 - 1988 West Texas A&M Canyon, TX
  • Major -Political Science
  • Achieved 70+ credit hours in 2 semester period
Tertiary:
  • 1998 - 1999 University of Phoenix Tucson, AZ
  • IT Courses

EMPLOYMENT HISTORY

10/01- Present
Electronics Buyer, Bookmans Tucson, AZ
  • Evaluate and purchase used computer hardware and software based on current market analysis
  • Establish pricing standards for electronics and software
  • Arrange, organize and manage electronics displays
  • Establish pawning procedures based on curent police department regulations
8/1999 - present
SELF-EMPLOYED / OWNER BEM Internet Services / Tucson, AZ
  • Design & installation of business systems: including single user systems, and peer-to-peer networks with remote dial-up capabilities.
  • Design & maintenance of nationally recognized distance education website, currently in use as a summer school teaching tool and educator resource.
  • Co.-authored published paper; "Thoughts on Distance Education for 7th & 8th Grade Students", in the Educational Technology Journal, with Dr. Pharra J. Herlan
  • Proofreader - Doctoral Dissertation, currently under defense.
9/00 - 4/01
CSR InfoNXX Tucson, AZ
  • Achieved premiere status within 4 months employment
  • Average above 100% on tone quality.
  • Awarded most improved employee Team 2 - January, 2001
  • Caller commendations for quality service.
3/1999 - 2/2000
Psychiatric Cook Northwest Hospital / Tucson, AZ
  • Preparation and service of meals in a secured medical facility
  • Implementation of special diets to accommodate patients needs
  • Submission of correlated paperwork to main hospital facility
3/1997 - 6/1998
Veterinary Technician Broadway Animal Hospital / Tucson, AZ
  • Responsible for client intake, patient records entry, surgical anesthesiology and general radiology.
  • Established client post surgical training program.
  • Controlled drug preparation for injection and client prescriptions.
  • Managed inventory and ordering for multi-doctor practice, as well as full kennel services
6/1995 - 9/1997
Executive Chef Little Grizzly Greek Ranch / Walden, CO
  • Developed menu & recipe design for gourmet setting establishment
  • Ranked by Sporting News as 'One of the Top 40 Sporting Resorts in North America'.§ Preparation and delivery of meals to guests at remote locations
  • Established Service Training Program§ Clients included: Honda Board of Directors; CEO, Hearst Publishing; various sports figures.
  • Inventory and purchasing duties, achieving a 40% food cost savings over previous years
8/1994 - 8/ 1995
KITCHEN SUPERVISOR/SOUS CHEF Lowe's Ventana Canyon / Tucson, AZ - Manhattan, NY
  • Supervision of AM kitchen departments for 4-star & 5-star restaurants.
  • Established training procedures for new employees.
  • Management of departmental food and labor costs
7/1991 - 6/1994
SOUS CHEF Windows at Williams Centre / Tucson, AZ
  • Supervision of AM kitchen departments for 4-star & 5-star restaurants.
  • Established training procedures for new employees.
  • Management of departmental food and labor costs
  • Inventory and purchasing duties; developed menu & recipe design for gourmet setting establishment
  • Voted Best New Restaurant, Tucson - 1991; Conde Nast
5/1989 - 6/1991
BUTCHER Binion's Horseshoe Casino / Las Vegas, NV
  • General & specialty butchering in a 4 restaurant + buffet setting
5/1988 - 5/1989
CHEF TOURONADE The Phoenician Resort / Phoenix, AZ
  • Broiler and sauté positions in 5-star gourmet setting (Mary Elaines) as well as nouvelle Southwestern (Windows on the Green).
5/1988 - 5/1989
CHEF GARDE MANGER The Ritz-Carlton / Phoenix, AZ
  • Supervision of AM & PM garde mange departments for 2 5-star restaurants.§ Established training procedures for new employees.
  • Management of departmental food and labor costs.
7/1987 - 4/1988
LINE COOK Railroad Crossing Steak House / Canyon, TX
  • PM line cook duties in world's largest steakhouse, including broiler, sauté and pantry positions

References

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