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| | At this point your ePods has been shipped to me...
- I will inspect the package as delivered from UPS. If it looks like it
sustained any serious damage I will work with UPS to start the claim
process.
- I will verify that I have a functional ePods to upgrade by powering it up and trying
a few applications. If it doesn't work, I will try the obvious fixes
such as making sure the connectors are seated, etc. If I can't get it
to work, I will return the ePods and the upgrade fee to you.
- Upgrade the ePods to an ePods32 and add a DOC disable switch. I will
perform these upgrades as described on the ePods32 web site.
- Test the memory and DOC upgrades to verify that everything works. In
the unlikely event that the machine does not work with the upgrades, I will
remove the upgrades and retest the machine. If the machine works with
the upgrades removed, I will retry the upgrade with a different set of
components. If it still doesn't work, I will assume that there is
something about this particular machine which won't allow it to be
upgraded. If the machine can not be upgraded, I will return your ePods
and the upgrade fee. If the machine doesn't work with the upgrades
removed, then I screwed up somewhere. In this case, at your
option, either I keep the upgrade fee and ship you one of my working ePods32
or return your ePods and upgrade fee at my expense.
- Package the ePods in the packaging you sent it in and return it to
you. If the packing materials were damaged on the trip to me (i.e.
crushed or torn outer box) I will repack it in a different box for the
return trip.
- I will ship the package back by your UPS method of choice. If you
included a shipping label, I will attach this to the box and give the box to
an authorized UPS representative. If you did not include a return
shipping label, I will ship the package back to you using my UPS account
with the extra funds you provided. I will use UPS Ground service if I
don't receive any special instructions. If you did not include enough extra
funds to cover the return shipping, I will hold the package until I receive
such funds.
- I will email you the tracking number so you will know when the package
will arrive.
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