Me: This is Skyzy
Customer: Hi, may I please speak with Kathy
Me: She has left for the day. Is there something I might be able to help you with?
Customer: Well, I was looking for Kathy because she told me to call back. Are you sure she's not there?
Me: Kathy left a few hours ago
Customer: Oh. Is she sick? She told me to call back after [5:00]
Me: No, that is generally the time when she leaves
Customer: Okay, well, maybe you can help me......
Why the hell is Kathy telling customers to call back after 5:00? After talking to the customer, I found out that Kathy hadn't even helped them. She had answered the phone and told them to call back after 5:00. Wha...???