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| EXPERIENCE
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| 11/99-present | up2 technologies inc., Montreal |
| (High-end Web Hosting) |
| eCare Specialist (Technical support) |
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| - configure customer support management software |
| - support corporate Website hosting clients |
| - support 70,000 users (up2me members) for Web and email concerns |
| - support 30,000 websites owner (Excel IR HomeSites) |
| - communicate with Portal partners (MyWay, Critical Path, Koz) |
| - create weekly reports of client concerns and management issues |
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| 02/97-11/99 | Central Microsystems, Montreal |
| (Computer retailer/Value Added Reseller) |
| Retail Manager/Salesman |
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| - sell hardware/software solutions to home and small business clients |
| - manage daily activities of retail operations |
| - support customers for products and internet service (all servers) |
| - purchase stock items including newly released products |
| - create and maintain display of all computer merchandise |
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| 07/96-01/97 | Discoveryland Multimedia Inc., Montreal |
| (Computer retailer/Internet service provider) |
| Assistant Manager/Salesman |
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| - managed staff of six sales people and four cashiers |
| - applied and promoted superior customer service program |
| - supported customers for products and internet service (Discovland.net) |
| - assisted buyer with new product purchase decisions |
| - created and maintained price quotation system in Excel |
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| 02/96-07/96 | Distrad Inc., Longueuil |
| (Office equipment distributor) |
| Inside Salesman |
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| - opened new accounts in Ontario, Quebec and eastern Canada |
| - advised retailers and consultants in selection of products |
| - negotiated pricing and terms for special circumstances |
| - provided technical support for Fax machines, Cash Registers, |
| ��Electronic Agendas and Photocopiers |
| - maintained computerised broadcast fax system for publicity |
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| 03/93-02/96 | Club Biz, Dorval (Computer/office supply retailer) |
| 09/94-02/96 | Computer Salesman/Assistant Department Supervisor |
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| - advised customers in purchase of hardware, software and accessories |
| - supported customers for products and internet service (Accent.net) |
| - maintained communications with buyers and supplier representatives |
| - maintained display of merchandise and documentation |
| - assisted technicians in software and hardware diagnostics |
| - attended seminar: Vente Strat�gique (Roger St-Hilaire) |
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| 04/94-09/94 | Assistant Head Cashier |
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| - co-ordinated daily schedule for five to ten cashiers |
| - responsible for cash deposits collected from cashiers |
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| 05/93-04/94 | Head Print Shop Clerk |
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| - managed activity and maintenance of Print Shop |
| - created employee training course for handheld electronic devices |
| - trained personnel to perform Print Shop duties |
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| 06/91-01/93 | Techaid Inc., Snowdon (Technical placement agency) |
| Placement Consultant |
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| - placed professionals and tradespeople in technical positions |
| - recruited for firms in Montreal, Laval and the South Shore |
| - marketed the services of Techaid to new clientele |
| - negotiated deals with clients for special circumstances |
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| 10/90-05/91 | Truefax Centres, D.D.O. (Fax machine retailer) |
| Inside Salesman |
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| 04/90-09/90 | D & G Renovation, N.D.G. (Construction supplies) |
| Inside Salesman |
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| 10/89-03/90 | Astral Photo, Fairview (Photo lab/retailer) |
| Lab Manager |
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| 04/85-09/89 | Val Royal, Pointe Claire (Construction supplies) |
| Inside/Retail Salesman |
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| - sold construction supplies to contractors, landlords and homeowners |
| - advised clients in materials selection and construction techniques |
| - purchased non-stock materials (windows and doors, cabinetry) |
| - learned new methods from knowledgeable clients and colleagues |
| - attended various manufacturers' product sales training |
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| REFERENCES: | Provided upon request |
