Return Policy / Warranty
All returned products must be in the original box when returned, so save the packaging for at least 1 week. The box must contain all packing, manuals, instructions, accessories, cables, controls and all original materials. The buyer is responsible for shipping both to and from your location (Items that offer Free Shipping are subject to shipping charges). Shipping charges are never refunded for any reason. Products must be sent back to warehouse originally shipped from. If we are in error and ship the wrong product, we will pay for all shipping charges. This does not include colors. There are some times that we are unable to fulfill your first choice in color. All returns must be called in or e-mailed in advance. If you fail to do so, we will be forced to refuse your return. Products may not be returned simply because you do not want it anymore, there MUST be a defect. Most defects however can be fixed with a free part or parts being sent to you. Each manufacturer offers a different length of warranty, however most are 90 days. The CityRider Razorback scooters have 30 days parts warranties. There are no refunds or exchanges on them, however if a defect occurs we will send free parts. If there is a defect they will be repaired under warranty free of charge. Call or email us with any questions you may have regarding defective products. Items that have been damaged by shipping will result in a claim being filed with the shipping company. The result may be a replacement of product or repairs for the damaged parts.
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