Terms & Conditions
The terms and conditions below are applicable to all villa rental reservations made through websites owned and operated by LovinaBaliVillas.com
Reservation Procedure
Reservations have to be made in writing, either by filling in reservation form available in our websites or other mean of writing correspondence such as email and fax. Follow the step-by-step instruction below to make your reservation.
1. Fill in the form completely if you are making reservation through website reservation form. If you are making your reservation through other means of written communication, please provide detailed information including number of members of the arriving group, their nationality, and their ages.
2. Detail information regarding to members of arriving group including their nationality and their age is required prior to acceptance of your reservation.
3. Presence of children and infants in your group has to be communicated before confirming your reservation as certain villas are not suitable to young guests.
4. Unless explicitly mentioned, maximum capacity of a villa is two adults per bedroom. Each villa has its own specific regulation in maximum capacity which applies to both adults and children, therefore please make sure to pay sufficient attention accordingly.
5. Our reservation officer will respond to your inquiry at the latest within 24 hours. If you do not receive any respond from our side after 24 hours, please contact us immediately through the following email address: [email protected]
6. If the inquired villa is available, you will receive a respond with detailed information about the villa, its rates for the enquired period, and further instruction to finalize your reservation.
7. If the inquired villa is NOT available, you will receive a list of similar villas which are available for your inquired period.
8. Availability can change from tome to time especially in peak and high season. The villa which is available when our reservation responds your inquiry may no longer available when you decide to confirm your reservation. Therefore it is advisable to confirm your reservation immediately after you receive availability information.
9. As soon as you confirm your booking, our reservation office will issue an invoice with detailed payment instructions and a due date.
10. Make sure to settle the payment before the due date. Your reservation will be automatically released if you fail to make the payment before the due date.
11. When we receive the payment we will issue a payment receipt along with booking confirmation containing related information to your reservation including check-in and check out date, exclusions and inclusions, remaining payments, etc.
12. For proper pick up arrangement, please provide detailed arrival schedule of each member of your group.
Payment Methods
There are 3 (three) payment methods as below:
You can choose one of the three options below to settle your payment. Detailed instruction for selected payment method is available in the invoice we sent.
1. Credit card with sign on file method.
� You are required to send the following documents by fax to our office completely and correctly filled in Credit Card Authorization Form (CCAF), (2) copy of your passport, (3) copy of both sides of your credit card.
� All payment will be processed in Indonesian Rupiah at a conversion rate informed in our invoice.
� Payment by credit card is subject to an additional service fee.
� Payment will be processed in Indonesian Rupiah by law and will be converted at the prevailing bank selling rate for US Dollars on the day processing. The differences in personal statements balances can occur and are due to the fluctuation with the Indonesian Rupiah and bank processing time. We cannot held responsible for the differences.
2. Bank transfer.
� Transfers are made to corporate bank account as informed in our invoice.
� All costs related to the transaction have to be borne by you. Make sure to mention �Full Amount Guarantee� when you submit the transfer instruction.
3. Online payment.
� Follow the link mentioned in our invoice to settle the payment online through your credit card.
� Payment by credit card is subject to an additional service fee.
� Payment will be processed in Indonesian Rupiah by law and will be converted at the prevailing bank selling rate for US Dollars on the day processing. The differences in personal statements balances can occur and are due to the fluctuation with the Indonesian Rupiah and bank processing time. We cannot held responsible for the differences.
Checking In and Checking Out
Unless explicitly informed, airport transfers are provided as complimentary services. Pay attention into the following details to avoid any potential inconvenience.
1. Our officer will be waiting for you at the arrival gate, holding a board with your name.
2. Check in time is 14.00 and check out time is 11.00. Early check in and late check out can be arranged based on availability. Requirement for early check in and/or late check out should be communicated in advance.
3. Late check out between 11.00 and 18.00 will be charged at 50% of one night rental rate.
Cancellation
Each villa applies its own cancellation policy. Cancellation policy specific to the villa you are about to rent is attached to booking confirmation we send.
1. Cancellation has to be made in writing, either by email or fax.
2. No show is subject to forfeiture of all payments you have made.
Season Period
Season classifications, their period, and corresponding pricing are subject to discretion of each villa owner. Please refer to pricing information in villa detail page of our website.
Altering Your Booking
1. Altering your booking can only be made in writing by either email or fax.
2. Altering your booking is subject to availability.
3. Each villa applies its own policy on booking alteration.
Events and Parties
Villa rental are made available only for holiday accommodation purpose only. Holding an event or party is subject to management discretion, surrounding neighborhood, local authorities, and may incur various charges and fees.
1. Depending on the neighboring community, certain functions may not be allowed in certain villas.
2. Explicit notice upon making your reservation is required for holding events or parties in the villa.
3. Fees may be required to acquire a license to hold the event from local authorities.
Liability
Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, damage, loss, and cancellations is highly advisable. |
