>> CITIZENS

>Consumer Srevices

Are you getting shoddy service? Is the product you bought faulty? Do you have a complaint against a company, government department, television programme, dentist, bank, estate agent? Are you unsure of your rights as a consumer? Check out our guide to organisations that offer you advice, assistance and protection.

Provincial Consumer Affairs Offices
The government has set up Provincial Consumer Affairs Offices countrywide to provide consumers with protection, information and advice. You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services.

You should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene. These offices have trained staff to advise you on your rights as consumers. You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it.

Eastern Cape

East London: Tel (043) 742 0340, Fax (043) 742 0323
Kokstad: Tel (039) 727 3273/2476, Fax (039) 727 3282
Port Elizabeth: Tel (041) 585 1850, Fax (041) 585 1964
Queenstown: Tel (045) 838 4382 or 838 3984/5/6, Fax (045) 838 3981
Umtata: Tel (047) 531 1191, Fax (047) 531 2887

Free State
Bloemfontein: Tel (051) 403 3575/6, Fax (051) 403 3437

Gauteng
Gauteng: Tel (011) 355 8006/8, Fax (011) 355 8019
Pretoria: Tel (012) 310 9562/70 / 9990, Fax (012) 320 0579 or 322 8489
Soweto: Tel (011) 982 5313/4, Fax (011) 982 5315

KwaZulu-Natal
Durban: Tel (031) 307 6111, Fax (031) 305 6816

Mpumalanga
Nelspruit: Tel (013) 752 3761/74/46/58/20, Fax (013) 752 3729
Witbank: Tel (0136) 902 595, Fax (0136) 903 704

Northern Cape
Kimberley: Tel (053) 832 2566/7, Fax (053) 832 2564
Springbok: Tel (027) 712 2543, Fax (027) 712 2547
Upington: Tel (054) 331 2354/5, Fax (054) 331 2254

Limpopo Province
Pietersburg: Tel (015) 295 3652/7003, Fax (015) 295 7010
Thohoyandou: Tel (0159) 824 726, Fax (0159) 824 829
Giyani: Tel (015) 812 0365, Fax (015) 812 0604

North West
Klerksdorp: Tel (018) 462 8509/2, Fax (018) 462 1772
Vryburg: Tel (05392) 7205/7, Fax (05392) 72859
Mabopane: Tel (012) 701 0442, Fax (012) 701 0444
Rustenburg: Tel (014) 597 0146/7, Fax (014) 597 0148

Western Cape
Cape Town: Tel (021) 483 3256/3049/3910/5497/5735, Fax (021) 483 3483
Other consumer organisations

National Consumer Forum. An umbrella body for consumer organisations countrywide, the Forum is dedicated to the promotion and protection of consumer rights.

Tel: (011) 313 3237/3329
Fax: (011) 313 3086
E-mail
Web site
Lodge a complaint online
Household Consumers' League

Tel & Fax: (011) 896 1244

>Back to Citizens<