Workshop
Title: ASSERTIVENESS
NOT AGGRESSIVENESS
ASSERTIVENESS
NOT AGGRESSIVENESS
WORKSHOP OUTLINE
DAY
ONE
I. Introductions
A. Workshop
B. Participants
C. Basic Concepts
D. Non-verbal Aspects
II.
Active Listening Skills
A. Attending Behavior
B. Paraphrasing
C. Acknowledging
D. Uses in Interpersonal Communications
III.
Soft Assertions
A. Lecture/Discussion
B. Practice
IV.
Social Assertions
A. Lecture/Discussion
B. Practice
V.
“Homework” Practice Suggestions
DAY TWO
I. Reports
II. Complaints/Requests
A. Basics
1. Lecture/Discussion
2. Practice
B. Difficult
Situations/ Resistance
1. Lecture/Discussion
2. Practice
C. Receiving Aggressive Complaints/ Requests
1. Lecture/Discussion
2. Practice
III. Saying “No”
and Resisting Pressure
A. Lecture/Discussion
B. Preparatory Exercises
C. Practice
IV. Conclusions
Assertiveness
not Aggressiveness Description
Assertiveness
not Aggressiveness Handout
