Objective

Profile

IT Skills

 Education

Project Experience

Work   Experience

 Hobbies

An IT related position in a reputable company to utilize experience and education in the areas of design, system analysis, troubleshooting and current and emerging technologies.

§         Innovative and analytical problem solver, prepared to follow through on

   implementation of solutions.

§         Excellent planning, communication and interpersonal skills.

§         Multilingual : English (mother-tongue) , Arabic and French.

§         Familiar with the latest software and system tools on the market.

§         Born and raised in Halifax, NS, Canada.

q       OPERATING SYSTEMS/ NETWORK IMPLEMENTATION

        Ms Dos 6.22, Windows 3.X, Windows 95/98/2000/XP, Windows NT 4.0 Server, Windows NT Workstation, UNIX,  TCP/IP, Microsoft Internet Information Server, Secure Socket Layer, Novell NetWare 4.0, Wingate, LAN Setup

q       WEB DEVELOPMENT/ SOFTWARE

HTML, DHTML, Oracle Web Developer Suite, Microsoft FrontPage 98/2000,   Macromedia Flash 4.0/5.0, Dreamweaver 4, Adobe PhotoShop 6, Adobe Illustrator, Xara 3D3, Xara Webster, Internet Explorer 4.01/5.0, Netscape Communicator 4.7, Microsoft Office 98/2000/XP, Corel Draw, Swish 2.0

q       DATABASE DEVELOPMENT

     ORACLE : Oracle Application Development Tools, Procedure Builder, PL/SQL

 MS ACCESS : MS Access 98/2000/XP

q       APPLICATION DEVELOPMENT

VISUAL BASIC : Visual Basic 6.0, VBA, VB Script, Active Server Pages,

Active X, Visual SourceSafe, ADO

JAVA : JDK, JDBC, Visual Age Java RAS Environment

ORACLE : Oracle 8 Developer 2000

§         Applied Information Technology Diploma

1999 – 2000        Information Technology Institute              Halifax, Canada

§         Bachelor of Science 

1991 – 1995          Lebanese American University              Byblos, Lebanon

§         High School Diploma

1988 – 1991          Queen Elizabeth High School                Halifax, Canada

ACHIEVEMENTS :

§         Honor List ( Fall 1992 )

§         Distinguished List ( Spring 1993 )

§         Graduated With Distinction ( ITI 2000 )

§       Created an E-Commerce ready wine web site and published it using Front Page, HTML and VB Script.

§       Designed a database using MS Access for a fictitious On- Line web site to track customer orders and information.

§       Coded a comprehensive application to handle the daily operations of a fictitious wine site, using Microsoft Visual Basic and Microsoft Access.

§       Implemented a Local Area Network using Windows NT Server 4.0 and Windows NT Workstation 4.0. Also connected to the Internet using TCP/IP and installed and configured Microsoft Internet Information Server(IIS).

§       Developed an application using Oracle 8 and Developer 2000, Forms, Reports and PL/SQL.

§       Built and maintained personal and professional web pages.

        (http://www.ellielawen.50megs.com)   

2002- Present                ROGERS CABLE              Toronto, Ontario

 Bilingual Accounts Receivable Consultant

§         Resolving accounts receivable issues with Rogers Cable and Internet subscribers across Canada.

§         Data Entry of various information pertaining to lost payments, preauthorized checking and subscriber details into the Rogers SGI database.

§         Providing subscribers with information regarding their accounts and promotional packages and prices through the use of the Rogers CHIP (Customer Help Information Package)  online database.

2002 – Contract               CIBC                                 Toronto, Ontario

 Conversion Officer

§         Assisted with the conversion to on-line signing authorities as part of a major change initiative.

§         Visited several branches in the GTA area collecting signature cards according to a well-defined process, and ensuring a high level of accuracy between on-line reports and branch records.

§         Conducted meetings with branch staff explaining work performed by conversion team, and responded to queries/questions as required by branch management.

2002 – Present       Georgeson Shareholder          Toronto, Ontario

 Bilingual Tech Support Specialist

§         Responsible for incoming calls regarding Tech troubleshooting.

§         Instructed customers in the use of equipment, software and manuals.

§         Provided updates, status, and completion information to manager.

§         Assisted in documenting and monitoring administrative procedures.

2000 – 2001               eWEBWurlD           Dartmouth, Nova Scotia

 Developer

§         Developed an E-Commerce site using Dreamweaver, HTML, VB Script, and Adobe Photoshop (http://www.ewebwurld.com).

§         Coded a comprehensive application to handle the daily operations of the company using Oracle Developer 2000.

§         Worked on the design, implementation, and back-end of an interactive content portal.

§       Responded to Technical issues which arose with the systems.

1997 – 1999            Canadian English Center                  Jounieh, Lebanon

Director Of Computer Programs

§         Designed and established the computer lab

§         Developed a LAN to link the departments together

§         Served as an instructor for a variety of computer courses

§         Maintained both the Hardware and Software of the systems

§         Installed a proxy server to allow full access to the internet via a single modem

1995 – 1997                  Computer Experts                       Beirut, Lebanon

Computer Technician

§         Building of computers from components ( CD-ROMs, Motherboards, Hard disks, 3.5 Floppy disks, VGA cards, Sound cards, RAMs, etc )

§         Installation of various software ( Ms Dos, Windows 3.1/95/98, Various VGA and Sound drivers, Microsoft Office, AutoCAD, Corel Draw 9, Microsoft Plus, Print Shop, Web Browsers, Winzip, etc. )

§         Configuring multiple PC’s to access the Internet through one connection

§         Software and Hardware upgrading and troubleshooting

1991 – 1999         Mofiko Construction Co.          Beirut, Lebanon        

Project Coordinator

§         Responsible for on-sight duties regarding project supervision and employee        satisfaction

§         Dealing with contractors and engineers regarding any possible changes

         in the overall plans 

§         Meeting cash deposit dead-lines on a regular basis

§         Coordinating and organizing all legal procedures pertaining to Mofiko

§         Ordering and receiving of inventory such as building materials

§         Basketball ( Played as a point-guard on the Varsity team in 93- 94 )

§         Bodybuilding  ( Work out regularly, like to keep in shape )

§         Computers ( Has become part of my life; enjoy browsing the Web )