1993 � 2000 Primal Irvine, CA
Operations Support Systems (OSS) provider for wired and wireless telecommunications industries.
1995 � 2000 - Product Manager
� Participated as a team-lead with HFI successfully defining requirements and assisting on the technical design for the GUI interface for the new CCB application. This application is still being used.
� Developed and completed the Marketing Requirements document for the internet CCB application 20 days ahead of schedule, which led to a 10% gain in the development schedule
� Successfully coordinated implementation of the CCB system at British Telecom, England
� Delivered a pre-sales/technical training presentation for Celpage, Puerto Rico, which contributed to the resulting $300,000.00 signed deal.
� Developed and documented an internal order tracking system that improved control and increased productivity by 15%
� Participated in the definition and design of the Outfront CRM application, which was deployed in a test environment resulting in a 10% reduction in churn on a period of three months
1993 - 1994 - System Consultant
Developed/designed new software programs, analyzed customer requirements, implemented developed software, provided business consulting, managed projects.
� Designed, documented, and developed the conversion programs used to convert NDC's database two weeks ahead of schedule
� Managed the conversion project of NDC's billing system, reducing the implementation time by 30%
1993 - Customer Service Representative
Technical Support, technical Training, analysis of customer requirements, software implementation, consulting.
1991 - 1992 Union Bank of California Fountain Valley, CA
1991 - 1992 - Consumer Sales Associate
New accounts processing, loan applicant interviews, loan documentation preparation, teller transactions.
1991 - Note Clerk II
Loan processing, report analysis, data entry
1990 - 1991 Sumitomo Bank of California Costa Mesa, CA
Loan Clerk
Loan payment processing, preparing loan documentation, customer service, data entry
Education
1981 - 1988 Federal University of Rio de Janeiro RJ, Brazil
BA in Education/Teaching in Languages and Literature
Awards received
American Electronics Association Innovation award for development and design of the Internet Products, 1997.
Professional Development
. Project Management (University of Phoenix)
. Computer Programming (Computer Learning Center)
. Oracle DBA (Oracle)
. SharePlex for Oracle Administration (Quest Software)
. Veritas Volume Manager/File Systems/Cluster (Veritas)
. Sun Solaris Administration (Sun)