Philippine Long Distance Telephone Company

and its various subsidiaries

(click above to go to official website)

Telephone Service Wireless Service

Internet Service Back to previous page

CORPORATE PROFILE

Incorporation Date : Nov. 28, 1928

# of IGF Licenses : 2 (PLDT & Smart)

# of Cellular Licenses : 2 (Smart & Piltel)

# of Paging Licenses : 2 (Smart & Piltel)

Description: Philippine Long Distance Telephone (PLDT) Company is the Philippines’ #1 telephone service provider based on total number of subscribers. Its primary business is providing landline (fixed line) services nationwide. It is also the #1 mobile phone service provider through its subsidiary, Smart Communications, which offers cellular services on a nationwide basis. In the past, it also offered paging services under the Beeper 150 brand, through its subsidiary, Piltel. Lastly, PLDT also offers Information and Communications Technology (ICT) services through its subsidiary, ePLDT.

Wholly-owned Subsidiaries: (click on the name to go to official website)

Smart Communications – handles PLDT’s cellular business. Incorporated in 1991. It has its own set of subsidiaries:

I-Contacts Corp. – serves Smart’s Customer Call Center needs; also serves Piltel, and later, other companies.

Smart Money Holdings Corp. – handles Smart’s fully integrated mobile commerce platform.

Pilipino Telephone Corporation – handles the PLDT Group’s mass-based prepaid cellular service, Talk ‘N Text, and the PLDT Group’s landline services under the AXESS and RTS network. Incorporated in 1968. It has its own set of subsidiaries:

Telecommunications Service (TelServ) Providers, Inc. – handles Piltel’s nationwide paging business.

Piltel International Holdings Corp. – organized to provide financing for Piltel’s operations.

Piltel (Cayman) Ltd.

PLDT Clark Telecom – handles PLDT’s landline business in Clark Air Base

Subic Telecommunications Co. – handles PLDT’s landline business in the Subic Bay Area

PLDT Global Corporation – handles PLDT’s telecommunications businesses outside the Philippines

Smart-NTT Multimedia – handles PLDT’s data and network business for its landline network

ePLDT – handles PLDT’s information and communications technology businesses. ePLDT operates VITRO, PLDT’s Internet Data Center facility. In addition, ePLDT has its own set of wholly-owned subsidiaries:

Vocativ Systems Inc. – a 500-seat call center facility

Parlance Systems Inc. – a 520-seat call center facility

mySecureSign, Inc. – an affiliate of VeriSign, which is the largest certification authority and issuer of digital certificates worldwide

iPlus Intelligent Network, Inc. – provides POS terminals for the cash card business

Sidera Technologies, Inc.

WIRELESS SERVICES

Coverage Area for Cellular/Paging business : Nationwide

Wireless Networks:

Analog Mobile Phone Standard (AMPS) – analog

Network Name: MOBILINE

Enhanced Total Access Communications System (ETACS) – analog

Network Name: SMART

Code Division Multiple Access (CDMA) – digital

Network Name: MOBILINE

* the AMPS, ETACS and CDMA networks were shut down in Dec. 30, 2002 due to the difficulty encountered by Smart-Piltel in selling analog handsets and also because of the financial incapability of Smart-Piltel to add text messaging facilities to its CDMA network.

Global Standard for Mobile communications (GSM) – digital; upgraded to GPRS, and EDGE

Network Name: Smart Gold / Smart / PH Smart / PH 03

Network Code: 515 03

Paging networks: Smartpage and Beeper

Access Codes: 150 (Beeper), 151 (Smartpage), 155 (Beeper), 910 (Talk ‘N Text), 912 (Mobiline Network), 918, 919, 920, 921

Cellular Services:

- Mobiline

The first postpaid brand of Piltel, it was launched sometime in 1991 using the AMPS network. It was relaunched as Mobiline Digital in 1998 using the new CDMA network. Today, there are no more Mobiline subscribers due to the shutting down of the AMPS & CDMA network. Mobiline subscribers were requested to migrate to Talk ‘N Text.

- Smart PRICEBUSTER Plans

The first postpaid brand of Smart, it used the ETACS network. It was launched sometime in 1994. Today, there are no more Pricebuster subscribers due to the shutting down of the ETACS network. All Pricebuster subscribers were requested to migrate to the new Smart GOLD plans.

- Phone Pal

The first prepaid brand of Piltel, it was introduced in 1997 using the AMPS network. In 1998, it was relaunched as Phone Pal X-CEL using the new CDMA network. Today, there are no more Phone Pal subscribers due to the shutting down of the AMPS & CDMA network. Phone Pal subscribers were requested to migrate to Talk ‘N Text.

- Smart BILLCRUSHER

The first prepaid brand of Smart, it also used the ETACS network. It was introduced sometime on 1998. Today, there are no more Billcrusher subscribers due to the shutting down of the ETACS network. All Billcrusher subscribers were requested to migrate to the new Smart BUDDY prepaid service.

- Smart GOLD Plans

The second postpaid brand of Smart, it used the new digital GSM network. It was launched in April 1999. Smart GOLD is suitable for those who talk more often. You can convert your Addict Mobile to Smart Gold without changing your mobile number.

- Smart BUDDY

The second prepaid service of Smart, it also runs on the GSM network. It was introduced in September 1999.

- Talk ‘N Text

The second prepaid brand of Piltel launched in April 2000, it also uses the GSM network. This brand is suitable for those who use their cellphones more often for making voice calls.

- Addict Mobile Plans

The third postpaid brand of Smart, it also uses the GSM network. It was launched in May 2003 and is primarily for those who use more of Value-Added Services than voice calls, as opposed to Smart Gold. You can convert your Smart Gold to Addict Mobile without changing your mobile number.

Want to know more about the call rates? CLICK HERE

Paging Services:

- Beeper

- Smartpage

How to avail of service:

For postpaid application, you may proceed to the nearest Smart Wireless Center.

For prepaid, if you’re a user who mostly makes voice calls, buy a TNT MegaSIM for only P90, which comes with free P50 airtime. If you’re a kid between 6-12 years old, just buy a Smart Kid Prepaid SIM for only P150, which also comes with free P50 airtime. If you’re a user who mostly sends text messages, the Smart Buddy SuperSIM3 is most suitable for you, which you can buy for only P150, which also comes with free P50 airtime. Lastly, if you’re a user who likes to send MMS and download multimedia content, the Addict Mobile Prepaid SIM is best for you, for only a low price of P200, which also comes with free P50 airtime. If you are a subscriber of other networks, you may also avail of the FREE SIM Swap.

SIM capacity: 500 phonebook entries (SuperSIM3, Smart Kid & AMP) / 450 phonebook entries (TNT MegaSIM)

90 messages (TNT MegaSIM) / 70 messages (SuperSIM3, Smart Kid & AMP)

with a SIM-based menu that lets you access Smart zed, Smart Money, Mobile Banking and other text-based services

(users with old Smart SIMs can have their SIM upgraded for only P150 with free transfer of phonebook entries and they also get to keep their current number while users with old Talk ‘N Text SIMs can have their SIM upgraded for only P70 with free transfer of phonebook entries and they also get to keep their current number)

TELEPHONE SERVICES

Coverage Area for Landline business : Nationwide

Zamboanga Provinces, Misamis Occ., Davao del Sur, South Cotabato, Sarangani, Sulu and Tawi-Tawi (AXESS Landline Network)

Marinduque, Zambales, Palawan, Masbate, Benguet (Regional Telephone Service)

Landline Products:

- Prepaid Landline (for residential only)

It was initially introduced under the brand name TELETIPID, but the PLDT Group stopped marketing on that brand and introduced a new brand name, TELESULIT. All existing subscribers of TELETIPID can easily migrate to TELESULIT just by loading a TELESULIT card. PLDT plans to stop selling TELETIPID cards within this year (2003).

PLDT also markets the PLDT Touch Card product. This prepaid card is best used when calling to places outside your local service area (NDD calls) or making calls to cellular phones. You may also use this on any PLDT postpaid landline or any Fonkard Plus payphone. It can also be used abroad when calling to the Philippines.

PLDT also markets the PLDT Budget Card. It is a prepaid card mainly used to call international destinations, at lower rates.

PLDT also offers landline texting through PLDT Hype. You may also avail of PLDT Hype through the regular postpaid plans.

- Postpaid Landline

PLDT has various call plans available for business and residential subscribers. Piltel also has various AXESS call plans available for business and residential subscribers (in selected areas only). You may go to the nearest PLDT or Piltel Business Office to apply.

- Payphone Service

PLDT has coin-operated and card-operated payphones nationwide. The card-operated payphones uses PLDT Fonkard Plus cards. Smart also has SmartTALK Payphones, which may primarily be used for texting or calling cellular phones and landlines outside the local service area at lower rates. It is operated using SmartTALK prepaid cards.

INTERNET SERVICES

- PLDT WeROAM

Nationwide internet access using your laptops. Available where there is coverage of the Smart GPRS/EDGE network.

- Smart WiFi

Fixed wireless access to your homes. You are connected via a line-of-sight connection with a Smart cell site near your home.

- PLDT myDSL

You are connected to the internet through the PLDT nationwide landline network.

- Smart EDGE

Internet access via your Smart, Addict Mobile and Talk ‘N Text mobile phones. Currently charged at Php0.25 per kilobyte of data.

CONTACT INFO

Customer Service Hotline: Dial 171 from any PLDT Landline or 1-800 in Metro Manila or 1-800-1888-0007 outside Metro Manila or + 63 88 5212209. Dial *888 from any Smart or Talk ‘N Text Cellphone or call + 63 2 8881111 or + 63 32 2323200 or 1-800-1-888-2220 (toll-free). For High-Speed Internet, call + 63 2 6727277 from any landline or call *3888 (sales) or *1888 (tech support) from your Smart, TNT or Addict Mobile cellphone.

Customer Service E-Mail : [email protected] for landline inquiries, [email protected] for landline applications, [email protected] for cellular

Customer Fax : + 63 2 8488870 or + 63 2 8488830

Text Hotline : send text message to 888 using any Smart or Talk ‘N Text Cellphone. For High-Speed internet, send your inquiries to 5488 from your Smart, TNT or Addict Mobile cellphone.

* Sources: Official Website of the Company, Customer Service, other websites

This site is running since October2003.

For comments and suggestions, email the webmaster.