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Enterprise Solutions Group Customer Relationship Management CRM is an enterprise wide business
strategy designed to optimize profitability, revenue and customer satisfaction. It is a
concept that combines management thoughts, technology, and business practises. Customer
Relationship Management (CRM) applications are front-end tools designed to facilitate the
capture, consolidation, analysis, and enterprise-wide dissemination of data from
existing and potential customers. This process occurs throughout the marketing, sales, and
service stages, with the objective of better understanding one�s customers and
anticipating their interest in an enterprise�s products and/or services. CRM
solutions are data enabled but process centric. By leveraging the appropriate customer or
system information at each step in a given process, CRM systems facilitate the intelligent
management of work across channels & allow individuals at all levels of the
organisation to service the customer better.� Provides software solutions to manage customer relationships throughout the entire lifecycle. Empower enterprises to present "one face to the customer" for all customer interactions. Empowers business partners to actively interact with business process execution. Give all enteties in the extended enterprise access to shared customer information. Manage knowledge around products & services to support processes & employees in Marketing, Sales & Services. Any facet of a company that interacts with customers. Examples include telemarketing, direct mail, email, field sales, customer care centres, Web sites, branch offices, ATMs and point-of-sale locations. Most organisations follow the 80-20 rule, which says that 80% of the business is contributed by 20% of customers. Hence organisations have extended the concept of CRM such that call traffic & demand are predicted, & resources are automatically allocated to meet the demands & take advantage of lulls in call traffic. This capability called Service Level Management (SLM) applies blending & forecasting technologies to all types of work.
Customer Touchpoints As a Siebel Consulting Partner, Tata Technologies brings its extensive best practice and technology implementation experience to deliver cost-effective, successful Siebels' full suite of enterprise products namely Siebel Sales Enterprise. Siebel Systems
delivers products and services designed to meet the needs of global organizations. The
company has offices throughout the Americas and in Europe, Japan, and Australia. This
multinational emphasis allows Siebel Systems to provide integrated multi-language and
multiple-currency sales, marketing, and service information systems for organizations with
worldwide operations. Siebel
provides the most comprehensive family of front office solutions. Best of class
functionality in every category of sales, marketing, and customer service including : Siebel
Sales Enterprise� Siebel
Service Enterprise Siebel
Call Center Siebel
Field Service Siebel
Marketing Enterprise Siebel
Product Configurator Siebel
Interactive Siebel INet Siebel also has Industry
Specific Solutions namely : Siebel Communications Siebel
Consumer Goods Siebel
Finance Siebel
High Technology Siebel
Insurance Siebel
Pharma Siebel
Public Sector Siebel
Utilities
Siebel eBusiness� Product Line Includes : Siebel
eSales Siebel
eMarketing Siebel
eService Siebel
eChannel
In
case of any queries on the Customer Relationship Management solution, please contact: Mr.
N. Diwakar, Tata Technologies (India) Limited. Telco
Premises, Pimpri, Pune 411018. Phone (++91)-20-7402767, 7402393. Fax
+91-20-7450180. | Home | � � |
