Faqs

How does this technical support help me?

For newbies, it is experienced tech support team from day one. For Resellers it is quality tech support team round the clock at affordable rates. For hosting companies with leased out or dedicated servers, it is entrusting technical support with experts and focusing in their core area of marketing. For smart companies it is consolidation to enhance top line revenue expansion and bottom line profit growth in its long term perspective.

How does an out-sourced technical support team function?

We become your technical support team with absolute transparency. That is your clients will never know that a separate entity exists between him and your hosting company. We provide your clients with live chat, email and web-based support 24 hours a day, 7 days a week, 365 days a year depending on the plan you choose. Prosysinfotech.net becomes [email protected].

What is a support ticket?

Any technical email query which customers raise about your services is a support ticket.

Does ProSys support offer 24 hour technical support?

Yes! ProSys support offers 24 x 7 x 365 support and telephone support is available for emergencies. We are always here to help you no matter what time day or night you need us.

How fast do you respond to the support ticket?

Initial response is given in 20 minutes; not with any auto responders but a personal mail from our dedicated support engineer with solutions. We commit ourselves to resolve the issues in 3 hours max.

What are your timings and when can we contact you in case of ticket?

We are always there for your help 7 days a week and 24 hours a day. You can always contact our live chat operator incase you have any issue that needs immediate attention.

Why does our hosting company need an email support, live chat or phone support?

In today’s fast paced world your clients want instant and personalized attention. Nobody wants auto responder reply and then wait for hours before their queries are answered. Through tools like live chat, email support and phone support your client’s critical requirements are attended immediately. We provide you with intelligent direction to ensure quality in shape of unparalleled service and support .

How long does it take for ProSys support to process my order and understand my company policies?

It takes 24 - 48 hours for our tech support team to understand your policies and structure of the servers and accounts on them. Every company has got different policies and all the servers are not similar as they differ from each other in many ways.

What resources do I need on my computer to use ProSys support web hosting services?

You do not need anything more than a personal computer with Internet access. If you do not have an FTP program installed, no need to worry there are plenty of free ones out there or you can use the built-in FTP program available in ProSys support web-based control panel .

Does ProSys support support Microsoft FrontPage and FrontPage server extensions?

Yes, ProSys support supports FP 2002 extensions on all of our hosting packages.

What are the various types of databases Urja Online Web offers with its package?

ProSys support affordable hosting plans come configured for MS Access/ MS SQL 2000 with Windows plans and mySQL+phpMyAdmin with Linux plans. TOP..

Will I have unlimited access to my site for updates?

Yes. You have unlimited access via FTP or our web-based control panel 24 hours a day 365 days a year. As such, you can create and maintain your web pages on your own computer and upload files to your web site any time you wish.

Can additional domains be pointed to my main domain?

Yes. We can forward (park) additional domains to point to your master domain. There is a charge for each domain you add as an alias.

Can I host domains in the sub-directory of my account?

Yes, by utilizing our Fake IP addon. It is a CGI based tool that provides the ability to point additional domains to subdirectories of your main domain. There is a one-time set-up fee for each domain you add as a Fake IP.

Can you host foreign domain names?

We host domains from many countries around the world. The only limitation is that of the domain registrar (a few countries do not allow geographic domains to be hosted outside their country).

What are your Network capabilities?

Our clients are hosted on our fiber optic network, which connects to the Internet through 3 redundant OC-3 multi-homed connections. This high-speed connectivity combined with exceptionally fast and reliable Pentium III/4 servers, guarantee fast access to all web sites. TOP..

What Operating System and Server Software is being used?

All our UNIX based systems run RedHat Linux with the powerful Apache Web Server and Apache SSL Server for secure transactions.

What type of hardware are you using?

For maximum reliability all our servers are custom-built using the best components currently available in the industry. Since there are constant improvements in the hardware industry, we upgrade our systems as needed, thereby providing you and your customers access to fast, reliable machines.

Does ProSys support offer any professional/custom web site design or development?

Yes we do. Please consult the web development area of our principal site for more details. ProSys support originally started out as a web design company, the hosting services we offer today grew out of the need for our clients to have reliable service for their websites.

Do you maintain backups of my data?

Yes. We backup your web directory daily on to our tape backup machines. Additionally, through your admin control panel or via FTP you are encouraged to maintain back ups of your databases, and web site files.

Can I access my domain without the "www" in front?

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Does ProSys Infotech have any hidden costs on its services?

We do not have any hidden cost. You only pay for the services you receive.

Do I get my money back, in case I am not satisfied with your service?

First of all we assure you that we provide a quality service that is worth more than you pay. On signing up with ProSys Infotech with your technical details you pay for the plan you choose. If you are not satisfied with our services any time, we offer you a money back guarantee for the unused portion of the service. TOP..

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