SUMMARY: I would rate myself as being expert in all uses of word processing software, database management, spread sheet software and graphics software. I am very computer literate, and familiar with many software programs. I learn computer programs quickly with efficiency. WORK EXPERIENCE May 2005 - Present Personal Assistant to Penny Groshong, CHP (Certified Hellerwork Practitioner) Everett, WA 98227 Reference contact phone: 425-319-7083 Designed website; designed brochures and business cards; typed correspondence; transferred video to DVD format and run miscellaneous errands. July 2004 - May 2005 Full-time Records Retrieval Specialist DRS, Inc., 2211 Pacific St., Bellingham, WA 98227 360-734-8133 Ext. 200 (Donna Kortlever, Owner/President) Retrieve, processing medical and billing records for various Bellingham attorneys. Update Provider database: customer service calls; calls to providers; mass mailings/UPS/shipping. Feb. 2, 2004 - Feb. 20, 2004 Full-time Administrative Assistant (Temporary) EXR Software, 1010-B 6th Street, Anacortes, WA 98221 866-391-8200 Ext. 575 (Dave Pulsipher, President) General office duties; Tracked daily sales using Excel spreadsheets; tested new software; worked with web designer/graphic designers on new logo development; managed mass mailing project, researched quotes/bids for printing, mailing, postal rates needed; used MS Project 2004 software to track progress of several projects. Feb. 2001 - Dec. 2003 Home-based business and full-time student Bellingham Technical College (Graduated with a Business Management Certification) Sept. 6, 1999 - Feb. 2001 Implementation & Operations Dept. - Provider Contract Specialist Olympic Health Management Systems, 2219 Rimland Dr., #100, Bellingham, WA 360-647-9080 Effectively created and maintained the health care provider files and records which supported claims, policy issue and customer service for all third party administration areas with the Medicare Supplement Division. Jan. 28 - Sept. 5, 1999 Claims Dept - Claims Analyst Olympic Health Management Systems, 2219 Rimland Dr., #100, Bellingham, WA 360-647-9080 Medicare and Medical Insurance claims processing. Strong data entry with attention to detail and accuracy. Medical terminology, ICD 9 and CPT coding, medical billing and claims processing. Dec. 1989 - Dec. 1998 Order Entry Clerk Superfeet Worldwide, 1419 Whitehorn St., Ferndale, WA 360-384-1820 (Lynnette Ziegler, Office Manager) Processed national and international sales orders; processed shipping and sales reports, invoicing, calls to sales reps and customers. EDUCATION 12/02 � 12/03 � Graduated � Bellingham Technical College (Business Management Certification) 1.5 years part-time Whatcom Community College, Bellingham, WA (G.U.R.'s) 1979 - Graduated - Secondary High School (4 yrs. Business Education) FURTHER EMPLOYMENT HISTORY Part-time temporary office positions at: Georgia Pacific (6 months), Whatcom Medical Bureau (6 months). Full-Time Administrative Assistant positions at: Western Washington University (Technology Dept), S.P.I.E. (Fairhaven), Lincor Properties (Accounts Receivable/Payable Clerk - Phoenix, Arizona) Delivery driver for Napa Auto Parts (Bellingham) TECHNICAL KNOWLEDGE/ABILITIES Proficient in MS Office XP (Pro): Word, Excel, PowerPoint, Access, MS Project 2003; Visio, SM32, FPMulti, Destiny, beginner level Quickbooks - various Inventory Control and Reporting Software, InfoMaker, Quantel Inventory, Order Entry, Accounting and Reporting Systems, and the ability to quickly learn any program which may be required. Very computer literate - very familiar with the Internet and web design. 80+ wpm computer typing. 10 key by touch. SUPPLEMENTAL INFORMATION WORD PROCESSING/COMPUTER SKILLS/DATABASE/SPREADSHEETS Systems/software experience; Word Processing Software Database Management Spreadsheet Software Graphics Software HTML Editor FTP software/program Micrografix PhotoMagic RealDraw Pro ZoomBrowser EX (digital camera software) Adobe Microsoft Publisher Microsoft FrontPage I used the following software, for the following processes: MS Word for daily letter writing/emailing to physicians/hospitals and interdepartmental communications/memos. (20 years experience) Excel used extensively to track provider changes/modifications; created spreadsheets to track reports that needed to be run and the completion of these reporting procedures. (11 years experience) Used FPMulti, a relational database (similar to Access) which linked provider contract and contact information to other databases within other departments, in order to link to policy issue departments, claims departments, customer service departments and all key personnel who had access to this database. (2 years experience) Created brochures/flyers and order forms, which were used nationally and internationally for product orders, at Superfeet Worldwide. (9 years experience) Used the Internet extensively to research contact information on hospitals, physicians, dentists and medical personnel records verification. (2 years experience) Used HTML to create websites for a home-based business network, a group of professional women. (4 years experience) WRITTEN COMMUNICATION/EDITING/PROOFREADING While employed with Olympic Health Management (2 years), it was necessary to communicate with all employees and various other departments via email/memorandums. I wrote, edited and proofread documents pertaining to interdepartmental procedures and documentation; setting up and writing the policy manual for our newly formed Provider File Maintenance department. I was also responsible for creating many lengthy, daily and monthly(electronic) reports to be distributed to various other departments, accounting for changes and tracking data, which other departments relied on, in order to project for their departmental needs and changes. WORKING INDEPENDENTLY As Provider Contract Specialist: I increased the tools used by managers and provider file by researching websites with essential mailing and provider data. I developed a tracking template to report daily and weekly production tasks, quantity of work received and the quantity of work performed. I assisted in implementing procedures, processes and communication plans for provider file responsibilities. Played a key role in organizing the new Implementation and Operations Dept. administrative affairs by recording, logging and/or filing all I&O minutes from team meetings, training sessions and procedures. Created a communication line to report daily provider file activation activity. Initiated and completed MS Access classes. WORKING WITH THE PUBLIC/SPECIAL GROUPS/CLIENTS/STUDENTS At Olympic Health Management, I dealt with many other departments that were directly related to my Provider File Department; assisting them with the information they requested; solving problems within the provider file computer system, so that other departments could process claims, and/or contact providers, as needed. I was responsible for training 5-7 temporary employees on a regular, ongoing basis; teaching them policy and procedure and computer knowledge necessary to work the provider file database. At Olympic Health Management I worked with a wide range of personnel from many different departments, in a 4 story office building, ranging from secretaries, computer technical support staff, human resources staff, managers and supervisors on many levels. At Superfeet Worldwide, I worked extensively with sales reps from every state as well as contacts overseas, assisting them with sales reports, processing their shipping needs and requests for sales shows; product ordered. I worked extensively with the Shipping and Receiving Department in ordering, packing, shipping and tracking product orders shipped in the U.S. and many countries overseas. At Superfeet, I worked with many salesmen from every state, assisting them with their product needs. I also worked with our overseas customers and contacts in Japan, Sweden, Germany, Italy, France and others. Though the language barrier was always present we managed to successfully arrange for successful and timely product shipments and purchases. Having worked at Western Washington University (Arts & Technology Dept.) in the past (1985), I worked with students, greeting them at the front desk, assisting with locker assignments, directions, class and course study information as needed. ORGANIZING/PLANNING/PRIORITIZING WORK At Olympic Health Management it was my responsibility to develop and policy and procedure manual for contract filing. It was required that it be published within 4 months. I successful wrote the policies and procedures within this timeframe. At Superfeet Worldwide, being organized, planning and prioritizing was essential. All duties I performed were within a timeline or deadline. All daily, weekly and annual processes needed to be completed by a certain date or time. Shipments needed to be completed by a certain time every afternoon. Weekly reports needed to be processed and mailed or Fed-exed each week. Product orders needed to be shipped on specific dates, every week and every month, in order to arrive at a specified date, based on product order timed discounts; sales shows, overseas shipping time considerations. The reporting, accounting and invoicing processes required were performed every day by a specific time, every week by a specific time, and monthly and annually as well. Tracking orders weekly, monthly and annually required both a manual and electronic tracking system, which I relied on heavily. Very rarely did an order process unsuccessfully.