The full official version
THESE INSTRUCTIONS ARE ONLY TO BE USED IF UNINSTALL DOES NOT WORK
If you are unaware of how the New.net application was installed on your computer, we currently have agreements with the following companies to bundle our plug-in with their downloadable software:
BearShare
Webshots
KaZaA
Previously, we were bundled with the following software companies:
Go!Zilla
iMesh
Babylon
Cydoor
GDivx
If you did not actually visit our website, http://www.new.net and install our plug-in, one of these companies is the most likely source of the plug-in on your computer.
If your computer has access to the Internet, then it is recommended to update our software first so that a proper uninstall may occur. Please visit http://www.new.net and click on Enable your browser in the top right corner of any one of our pages. Please follow the prompts to install our software. After installation, please reboot your computer. Once the computer is back up, please check to see if you still get any error messages. If you no longer receive any error messages then you have the choice of keeping our software installed or uninstalling it. If you choose to uninstall our software, then you may do so by selecting New.net Application through Add/Remove Programs. If the error messages persist and you are still unable to uninstall our plug-in then please follow the steps below:
Here are directions to remove the plug-in from the registry. The procedure below is very detailed. Please follow each step carefully. If you have a question or are not sure about a particular step, please ask as soon as possible. Also, if you would rather a technician walk you through this procedure over the phone; please call us at (818) 385-2000, Monday through Friday between 8am and 5pm Pacific Standard Time.
Create a backup Registry file in case you experience further problems:
Click Start
Click Run
Type in "regedit"
Click OK
Highlight "My Computer" on the left
Click the Registry menu at the top and select "Export Registry File"
Name the file "backup" and save it to your Desktop. [This is just in case you make a mistake in the procedures below. Should you do so, locate the "backup" file on your Desktop and double-click it. Select Yes and your registry will be restored.]
Check for New.net Startup:
In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, click the "+" sign next to Software
Click the "+" sign next to Microsoft
Click the "+" sign next to Windows
Click the "+" sign next to Current Version
Click on the Run folder
On the right, locate the line that reads "New.net Startup" and delete it
Remove "New.net Application" from Add/Remove Programs:
Under the same Current Version folder from above, click the "+" sign next to Uninstall
Locate the "New.net" folder and delete it.
Remove the New.net software folder:
In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, under "Software"
Locate the "New.net" folder and delete it
Close the open folders above by clicking once on the small "-" signs next to them.
Locate "Catalog Entries" folder:
Under the HKEY_LOCAL_MACHINE folder, click the small "+" (plus) sign next to System
Click the small "+" sign next to CurrentControlSet
Click the small "+" sign next to Services
Click the small "+" sign next to WinSock2
Click the small "+" sign next to Parameters. You should see 2 folders, "NameSpace_Catalog5" and "Protocol_Catalog9".
Click the small "+" signs next to both of them
Inside both folders, you should see a "Catalog_Entries" folder. Open each of them.
Within each of those folders are numbered folders (i.e. 000000000001, 000000000002, etc.)
For the "NameSpace_Catalog5" numbered folders:
First, make note of how many folders there are
Highlight the first one
On the righthand side, locate the line "Library Path"
In that line, the rightmost column should begin with something similar to "C:\windows" or "%SystemRoot%".
Locate any of the numbered folders that read "C:\windows\newdotnet2_109.dll" (or similar) in the "Library Path" line
Delete only those folders referring to "newdotnet"
If needed, rename each numbered folder so that they are all consecutive. For example, if there were 4 folders and you deleted folders the first 2, you will need to rename the remaining folders "000000000001" and "000000000002".
Do this by right-clicking the folder name, left-click Rename and then type in the new number (be absolutely sure you don't delete any of the zeros).
Next, highlight the "NameSpace_Catalog5" folder on the lefthand side.
On the right, locate the "Num_Catalog_Entries" line. At the end of this line is a number in parentheses.
Edit that number by doing the following:
Double-click "Num_Catalog_Entries"
In the small pop-up window, select "Decimal"
Edit the value of the number on the left to reflect the number of remaining folders (in the case of the example in step G above, you would enter 2)
Click OK
For the "Protocol_Catalog9" numbered folders:
First, make note of how many folders there are
Highlight the first one
On the righthand side, you will see a line beginning with "PackedCatalogItem". Double-click on that word and a small windows will pop-up.
In this window, several columns appear with numbers and letters. At the top of the last column appears a path that will say, "C:\WINDOWS\NEWDOTNET~.DLL" or "C:\WINDOWS\SYSTEM..." followed by a long list of characters.
Look through each of the numbered folders and delete only those that indicate "C:\WINDOWS\NEWDOTNET~.DLL" in the "Edit Binary Value" window described above. In other words, if you find a reference to "NEWDOTNET..." in the "Edit Binary Value" window, close the window first (click "Cancel"), then highlight the numbered folder on the left you were checking and delete it. If the folder does not say "C:\WINDOWS\NEWDOTNET..." in the TOP RIGHT corner only, DO NOT delete it. NOTE: You should find it in either 2 or 4 folders total. If you do not, double-check the folders and if it's still the same, just move on to the next step.
Rename each remaining numbered folder so that they are all consecutive. For example, if there were 13 folders and you deleted 2 of them, you will need to rename the remaining folders "000000000001" through "000000000011".
Do this by right-clicking the folder name, left-click Rename, press the "End" key on your keyboard once (next to "Delete"), press "Backspace" once, then type in the new number (**be absolutely sure you don't delete any of the zeros) and then press "Enter".
Next, highlight the "Protocol_Catalog9" folder on the lefthand side.
On the right, locate the "Num_Catalog_Entries" line. At the end of this line is a number in parentheses.
Edit that number by doing the following:
Double-click "Num_Catalog_Entries"
In the small pop-up window, select "Decimal"
Edit the value of the number on the left to reflect the number of remaining folders (in the case of the example in step F above, you would enter 11)
Click OK
Again, you may close all open folders. Close the Registry Editor. Your changes will be automatically saved. Reboot your computer and attempt to access a website. See Step 6 (Registry backup) above if you experience other unusual computer problems. If your Internet access has been restored, we recommend you delete the registry backup file by doing the following:
On your Windows desktop, locate the "backup" file that was created in the Backup Registry procedure above.
Delete the file and remove it from your Recycle Bin also.
Please let us know if this helps and if you have any further problems or questions.
(c)2001 New.net, Inc. All rights reserved.
________________
If you are unable to update the software then please follow the directions located below the update section:
http://new.chat.new.net/viewtopic.php?topic=1451&forum=8&6
Or you may call us directly at (818) 385-2000 or send us an e-mail at [email protected].
_________________
Leonard Amabile
Director of Customer Support
New.net
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