Times Available – 7:30 – 8:00 a.m. Monday – Thursday

9:00 a.m. – 12 Noon – Friday

After 3:00 p.m. by appointment only

Course Title: Office Procedures & Records Management

I. Catalog Description and Credit Hours of Course:

This course provides an intensive study of procedures related to the office area. Emphasis is placed on the co-worker relationships in the workplace, modern office equipment and its practical uses, telephone skills, and future trends in office maintenance. The Records Management portion of the course is a practical application of current practices in managing the more common types of records and record keeping systems. Course meets 4 hours per week.

II. Prerequisite: None

III. Purposes and Objectives of the Course:

Upon completion of this course, the student will be able to

Us technology to manage work

Understand telephone techniques

Demonstrate knowledge of reprographic resources

Do scheduling, make appointments and receive visitors

Understand the process of incoming and outgoing mail

Make travel arrangements

Demonstrate knowledge of filing systems

IV. Course Content

Week 1 – Using Technology to Manage Your Work

Week 2 – Using the Phone

Week 3 – Copying Material

Week 4 – Scheduling, Making Appointments, and Receiving visitors

Week 5 – Incoming and Outgoing Mail

Week 6 – Making Travel Arrangements

Weeks 7, 8, 9, 10, 11 – Filing

V. Instructional Materials

Procedures for the Office professional, Faulton-Calkins & Hanks, South-Wester Educational Publishing

Telephone Mastery Video, Paradigm Publishing, 1990

Filing and Computer Database Projects, Stewart & Melesco, Glencoe McGraw-Hill

VI. Grading Scale

100---94 A

93---86 B

85---78 C

77---70 D

69 - F