Customers in today's market view on-time deliveries, responsiveness and competitive pricing as a minimum level of acceptable performance from a vendor. As a manufacturer and value-added distributor, Optical Resources has excelled at these fundamental services while striving to provide our customers with a great deal more. At Optical Resources, our commitment to total customer satisfaction also includes such services as pre-sales support, post-sales support, rapid response maintenance programs and custom integration.
But a customer's requirements don’t end here. Customers also need and demand creative and flexible financing services, extended technical support programs, system design, configuration and assembly. We know these factors ultimately influence your vendor selection decision and at Optical Resources our team of Product Specialist, Technical Support Engineers and Account Managers all strive to meet your needs. Our goal is to enhance your productivity, competitiveness and profitability through value-added services and support programs.
Value-Added Services
Pre-Sales Support - to help you define your needs and understand your choices:Sales Support - to help you define your needs and understand your choices:
Post-Sales Support -tto assure that solutions work as you expect:o assure that solutions work as you expect:
Quick response to DOAs, returns and warranty
claims
Maintenance Programs- protecting your investment
You have the system up and running and you're happy. Avoid
the frustration and expense of system crashes and down-time by implementing a
comprehensive maintenance program. Planing ahead minimizes service-related expenses and
gives you the satisfaction of knowing that when a service issue should arise, help is on
the way. Choose from an array of service programs: On-site service- 5 days a
week, 9 hours a day, next day response or 7 days a week, 24 hours a day, 4 hour
response. In less critical applications, Our Advance Replacement with next
day delivery may be the answer. Make Optical Resources your choice as a single point
of contact for service administration and support.
| QRMP PUB 2-Bay | Quick Response Maintenance Program for 2 bay Publisher autoloading CD duplicator. Includes replacement within two days of call. | $750 |
| QRMP PUB 4-Bay | Quick Response Maintenance Program for 4 bay Publisher autoloading CD duplicator. Includes replacement within two days of call. | $850 |
| QRMP CDRD 4 Bay | Quick Response Maintenance Program for 4 bay CD duplicators. Includes replacement within two days of call. | $850 |
| QRMP CDRD 8 Bay | Quick Response Maintenance Program for 8 bay CD duplicators. Includes replacement within two days of call. | $950 |
| QRMP CDRD 10 Bay | Quick Response Maintenance Program for 10 bay CD duplicator. Includes replacement within two days of call. | $950 |
| QRMP CDRD 16 Bay | Quick Response Maintenance Program for 16 bay CD duplicator. Includes replacement within two days of call. | $1050 |
Integration-stock or custom-configured bundles, tested and certified
There is nothing more frustrating than having a piece of
equipment show up at your site and realize there are problems with the solution -
compatibility issues, equipment failure and simple oversights. Optical Resources has the
answer. We will work with you to design the best solution, then integrate the
hardware and software components and test the system at our facility. When we are
satisfied the system is properly configured, we disassemble the pieces and ship it to you
or, if you prefer, we will come to your site and install it. Why not let us do the
labor intensive work so that your technical staff can continue working on your company's
core projects? Our expertise includes; configuring complete imaging systems, CD-ROM and
DVD recording and duplicating hardware, jukeboxes and RAID tower and rack mount
storage. All systems are tested and certified - ready to go.