| Tara L. Kacalski E-Mail: [email protected] Objective To use my professional knowledge, experience, education, and skills to obtain a position with your company. Experience 11/00 - Present ~ Counseling Center Office Manager; St. Bonaventure University ** Basic responsibilities include case file management, database entry, scheduling, and purchasing. ** Created and maintain Counseling Center website. ** Researched and created multiple publications such as brochures and booklets. ** Orchestrated numerous events and guest speakers hosted by the Counseling Center. 1/99 - 11/00 ~ Administrative Assistant; Holiday Valley Realty & Rental Management ** Rental Management responsibilities included taking and modifying condominium reservations, checking guests in and out, solving customer inquiries, and preparing many office documents. ** Involved in yearly inspection and upgrading procedure of over two hundred rental units. ** Realty duties included creating and maintaining an efficient filing system and entering computer data. 5/00 - 8/00 ~ Inbound Customre Service Representative; Toolsource.com, Inc. ** Daily tasks included placing customer orders online and helping customers with existing orders. ** Tested website pages for errors and entered records into a computer database. 8/97 - 5/00 ~ Credit/Catalog Office Associate; JC Penney, Inc. ** Responsibilities inclucded placing and retrieving catalog orders, return processing, solving credit inquiries, and check and credit authorizations. 11/98 - 1/99 ~ Inbound Customer Service Representative; Softbank Services Group ** Assigned to the Buy.com campaign to place orders online and solve customer inquiries regarding existing orders. ** Functioned as a peer mentor to newly hired call representatives. ** Gained such skills as computer multitasking and internet search compentency. 1/97 - 11/98 ~ Marketing Shift Supervisor; Rainbow Lake Resort ** Managed a call center of six telemarketers while also personally making calls and confirming appointments. ** Trained new employees and organized employee incentive programs. ** Operated a multi-level phone system. Education St. Bonaventure University; Psychology major beginning study in the summer of 2001 Ellicottville Central Highschool; NYS Regents Diploma Affiliations and Abilities ** Involved in many volunteering activities such as a peer counselor for the Twin Tiers Pregnancy Care Center, and recently traveled to New York City and Kingston, Jamaica on service trips to help serve impoverished neighborhoods in many different capacities. ** Operate many computer programs supported by Windows including Microsoft Word, Excel, PowerPoint, and Front Page, also familiar with First Resorts Software, PageMaker, and am very familiar with the internet. Learn new systems quickly. ** Can operate basic office equipment including fax, copy machine, credit authorizations, and multi-level phone systems. ** Type 45+ wpm. ** Exceptional organizational skills; have created and maintained highly efficient filing systems in the office and at home. ** Excellent people and communication skills, both over the phone and inperson. ** Fast learner; pick up on new tasks rather quickly. References Numerous references are available upon an Email request. |