For all designs, including custom jobs, you will have 7 days, from the date of invoice, to pay the purchase price plus postage costs. You will be sent an invoice within 1-2 days, with an accurate postage cost acquired from an Australia Post outlet. If you are unable to pay within 7 days due to unforseen circumstances, please email me as soon as possible so that we can negotiate a reasonable time for payment. If you have your heart set on a design, but are unable to pay the full price within 7 days, let me know and we can discuss other payment options.

All pre-made designs will be available for purchase via OZtion^®, an auction site designed for Australians and New Zealanders and the second largest dedicated online auction website in Australia. Mystic Mayhem will be setting up a v-shop in the near future where you will be able to find all my current and latest designs. 

Until my OZtion^® v-shop is up and running, all payments must be made via direct deposit. This process can take up to 2-4 days for the payment to clear. If this payment method is not convenient for you, please feel free to email me and we can discuss other options.

When the v-shop is operational, I hope to add PayPal™ and most credit cards as alternative payment methods.

Please note, I will not accept personal cheques, or Western Union bank transfers under any circumstances.

If you have ordered a custom design and, prior to making payment, you decide you no longer want it, I reserve the right to list the piece for sale on my website.

If you have received an item and it doesn't fit properly, please email me as soon as possible. Prior to posting your item, you will be asked for accurate measurements so that the design can be resized for a custom fit. If you have given me an incorrect measurement, you will need to return the item within 7 days, at your expense. Please provide the correct measurements when you return the item. No extra fee will be charged for the first resizing, however any additional resizings will incur a cost.

If you have received an item and it breaks or is damaged within 30 days of receiving it, please email me as soon as possible and return the item, at your expense. No extra fees will be charged for the first repair. If your item continues to break, please email me and we can discuss alternatives to extend the durability of your design.

If you no longer like the design or it is not what you wanted, please return the item, at your expense, and a percentage of your payment may be refunded to you. I reserve the right to determine what percentage I will refund you. Full refunds will not be issued unless there are extenuating circumstances.

The table below is only to be used as a guide to how much your package might cost. All items will be weighed and accurately costed at an Australia Post outlet prior to payment. Be assured, you will not be charged more than it costs me to send it to you.

All items are gift boxed and packaged with the utmost care. I don't want your item damaged during transit anymore than you do, after all it was my time and effort spent creating it.

I prefer to send all items by registered post as it allows both of us to be able to track your item and offers up to $100 insurance. Your tracking number will be provided via email once your item has been posted. For items over $100, additional insurance is available at an additional cost of $1.20 per $100.

Items will be posted either the same day or next business day after your payment clears. You will be notified via email if any delays occur.

I do not charge fees for handling.

Use a guide only.

Packaging	Price in $AU
Padded Bags1	$0.90 - $1.85
Mailing Boxes2	$1.65 - $3.95
Postage (within Australia)
Up to 250g	$4.00
250g - 500g	$5.20
500g+	POA
Registered Post	$2.70*
Additional insurance	$1.20 per $100
Postage (International)
Prices will be provided during the invoicing process, as fees and options are determined by your location.

For more information on postage costs, feel free to visit the Australia Post website.

¹ Padded bags are best for most items.

² Mailing boxes are recommended for bulky items such as clothing or other large pieces.

* This is in addition to the postage cost.